Kiana Harvey
Atlanta,GA
Summary
Well-qualified Real Estate Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Works cooperatively with property ownership, vendors, and residents to ensure a pleasant experience. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Claims Associate
Sedgwick Claims Management
04.2023 - Current
- Maintain excellent written and verbal communication when communicating with customers and the company client
- Conduct interviews with customers as part of investigation for property damage claims
- Ability to work timely and efficiently with minimal supervision
- Work with outside professionals (i.e., independent adjusters, mitigation specialists, plumbers, delivery team, etc.) to assist in conducting proper investigation of property damage claims
- Manage file uploads received from customer and the client. Ensure they are filed to the correct claim and always kept confidential.
- Maintain open and constant communication via telephone and email with customers and vendors during claims process.
- Maintain daily diary to ensure that claims are continuously moving toward closure.
- Negotiate settlements with customers.
- Process payments.
Airbnb Host
Self-employeed
02.2022 - Current
- Research properties based on location, amenities, aesthetics, etc., that would be a proper fit in terms of hospitality and desired theme
- Perform interior decorating based on the desired theme
- Coordinate with other professionals to ensure that property remains up to standards (i.e., cleaners, handyman, etc.)
- Maintain electronic calendar for scheduling on Airbnb platform
- Budget all monthly expenses and ensure that all accounts are in good standing which includes but is not limited to accurate bill pay for each unit according to the billing schedule.
- Maintain constant communication with guests.
- Build rapport to personalize guest experience.
Real Estate Agent
Coldwell Banker
12.2020 - Current
- Professional and Personal relationship building
- Maintain Book of business and CRM to retain clients and referrals
- Create tangible marketing and informational material (i.e., buyer packets, neighborhood news, market updates, etc.)
- Create digital marketing material (social media posts, digital flyers, etc.)
- Review contracts and other legal documents for accuracy
- Assist and guide clients into making their best decision when purchasing real estate
- Maintain open lines of communication for clients and professional colleagues
- Utilize resources to find and/or create the best real estate deals.
Medicare Sales Agent
Humana
07.2019 - 12.2021
- Adhere to federal and state Medicare guidelines when communicating and handling beneficiaries
- Maintain high incoming call volume
- Maintain book of business and CRM for past clients. Following up and asking for business.
- Build and maintain client relationships to ensure retention throughout the year and during the Annual Enrollment Period (AEP)
- Research, confirm qualification and enroll prospects into eligible plans based on individual scenarios when outside of AEP
- Participate in team building by creating and sharing resources with teammates to assist in individual successes
- Ensure constant quality control while performing hundreds of enrollments during the annual enrollment period.
Education
Real Estate
Barney Fletcher Schools
Atlanta, GA08.2024
Real Estate
Tampa School of Real Estate
Tampa, FL09.2020
Associate of Arts - Business Management
Valencia Community College
Orlando, FL05.2015
Skills
- Property Management
- Interior Design
- Accounting/Budgeting
- Customer Service and support
- Valuation knowledge
- File & Record Management
- Critical Thinking
- Settlement Negotiations
- Decision-Making
- Relationship Building
- Professionalism
- Public Speaking
- Report Preparation
- Time management abilities
- Payment Processing
- Written and verbal Communication
- Event planning
- Multitasking Abilities
- Complaint resolution
- Paperwork Processing
- Appointment Scheduling
- Information Security
- Account updating
Timeline
Claims Associate
Sedgwick Claims Management
04.2023 - Current
Airbnb Host
Self-employeed
02.2022 - Current
Real Estate Agent
Coldwell Banker
12.2020 - Current
Medicare Sales Agent
Humana
07.2019 - 12.2021
Real Estate
Barney Fletcher Schools
Real Estate
Tampa School of Real Estate
Associate of Arts - Business Management
Valencia Community College
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