Kiana Henry

• Issue or void checks to customers, dealers and businesses.
• Assisted in monthly reconciliation of bank statements, contributing to financial accuracy and transparency.
• Managed data entry into accounting software, such as Microsoft Excel and CDK, maintaining up-to-date financial records for team access.
• Facilitated billing and booking processes for vehicle purchases, ensuring accuracy and efficiency.
• Processed payments and documents such as invoices, journal vouchers, reimbursements, and statements.
• Research warranty claims for monthly invoices and issuing payments to the warranty company.
• Handling and maintaining strict confidential and private customer information in accordance with organizational policies.
• Compile monthly data to prepare accurate reports and records, such as MI tax credits for customers and both dealerships.
• Report and identify issues to managers in a timely manner to ensure the job gets done correctly.
• Making and receiving phone calls to customers about sensitive information regarding their documents.
• Knowledge and trained in the Michigan CVR system to be able to transfer, and issue plates and registration for Michigan drivers.
• Ability to problem solve and make sound judgement to ensure customer satisfaction and completion.

Knowledge of signing important legal documents like Michigan titles, RD-108s, tax forms and out of state titles as well.

• Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
• Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
• Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
• Contributed to cash flow management, monitoring incoming and outgoing transactions.
• Handled day-to-day accounting processes to drive financial accuracy.
• Inspected account books and recorded transactions.

• Greeted and seated guests, ensuring optimal dining experience through attentive service.
• Managed reservations and waitlists using digital systems to enhance guest flow efficiency.
• Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
• Trained new hostesses on customer service standards and operational procedures for consistency.
• Monitored dining area for cleanliness and ambiance, adjusting atmosphere as needed for comfort.
• Implemented process improvements that reduced wait times during peak hours significantly.
• Developed strong relationships with regular customers, fostering loyalty and repeat business through personalized service.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
• Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

• Delivered exceptional customer service by anticipating guest needs and responding promptly to inquiries.
• Assisted in training new staff on menu offerings and service standards to ensure consistency.
• Managed multiple tables efficiently, maintaining high service quality during peak hours.
• Collaborated with kitchen staff to streamline food preparation processes and enhance order accuracy.
• Resolved customer complaints effectively, ensuring satisfaction and fostering repeat business.
• Maintained cleanliness and organization of dining area, adhering to health and safety guidelines.
• Led team in upselling daily specials, increasing overall sales through strategic recommendations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.