Kiana Horton
San Antonio,TEXAS
Summary
To secure and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Remote Customer Service
Care Revive, LLC
02.2020 - 02.2022
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Sales Coordinator
CBD Pros
College Station, TX
10.2020 - 02.2021
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Marriott
02.2019 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Master of Science - Nutrition
Lamar University
Beaumont, TX05.2021
Bachelor of Science - Kinesiology
Baylor University
Waco, TX05.2019
Skills
- Call Center Experience
- Conflict Resolution
- Effective Communication
- Product Knowledge
Timeline
Sales Coordinator
CBD Pros
10.2020 - 02.2021
Remote Customer Service
Care Revive, LLC
02.2020 - 02.2022
Customer Service Representative
Marriott
02.2019 - 09.2019
Master of Science - Nutrition
Lamar University
Bachelor of Science - Kinesiology
Baylor University
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