Kiana Jackson
Prosper,TX
Overview
6
6
years of professional experience
Work History
Operations Specialist
HEB
Frisco, TX
10.2022 - Current
- Manage daily operations for high-volume department, overseeing inventory, vendor coordination, compliance, and team collaboration
- Oversee inventory management for 300+ SKUs, maintaining accurate stock levels, coordinating vendor orders, and minimizing waste through strategic planning and rotation systems
- Manage daily production schedules and coordinate catering services, ensuring timely fulfillment of customer orders while maintaining quality standards
- Train and supervise new staff members on operational procedures, safety protocols, and compliance requirements, improving team efficiency and reducing errors
- Ensure 100% compliance with health, safety, and regulatory standards through consistent monitoring and documentation
- Collaborate with cross-functional team of 5 to achieve daily revenue targets up to $10,000, contributing to 25% increase in department sales
- Resolve operational challenges and customer concerns promptly, maintaining high satisfaction rates
Team Leader
Chick-fil-A
Prosper, TX
09.2020 - 07.2022
- Led team operations, managed vendor relationships, and coordinated service delivery for high-volume restaurant location
- Supervised and coordinated team of 10+ members per shift, managing workflow, delegating responsibilities, and optimizing operational efficiency
- Managed catering operations, coordinating average of 15 orders weekly ($150-$1,200), ensuring 100% on-time delivery and customer satisfaction
- Maintained accurate inventory records and coordinated supply ordering with vendors, minimizing discrepancies and ensuring product availability
- Resolved customer complaints and operational issues in real-time, reducing service wait times by 30% through proactive problem-solving
- Trained new team members on company policies, procedures, and service standards, increasing order accuracy by 20%
- Managed cash handling, daily reporting, and administrative documentation
Timeline
Operations Specialist
HEB
10.2022 - Current
Team Leader
Chick-fil-A
09.2020 - 07.2022