Kiana Kellner
Northridge,CA
Summary
I am a customer-focused candidate eager to put excellent communication and interpersonal skills into practice. I handle reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. I am a very motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. I am willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Casa De Soria
07.2021 - 08.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Crew Member
McDonald's
03.2020 - 06.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
No Degree - Kinesiology
California State University- Northridge
Los Angeles, CA05.2027
High School Diploma -
Ventura High School
Ventura, CA06.2023
Skills
- Reservations Coordination
- Leadership
- Front-Of-House Display Creation
- Customer Service
- POS Systems
- Cash Handling
- Scheduling
Accomplishments
High School
Honor roll
Team Captain
CSF Club and Key Club Member
Affiliations
- Water Polo
- 7th-current ▪ Team Captain, Varsity athlete 4 years, athlete of the week; link here, MVP, First team all-league, First team CIF, First team all-county, Junior Olympics 16u,18u (first in silver division in the past two years). Currently a part of a division 1 women's water polo team.
Volunteer Work
Woman of Substance Men of Honor, Thousand Oaks, CA. It is a nonprofit organization serving at-risk youth in the community and incarcerated.
▪ Helped organize holiday baskets, passed out food to local group homes and volunteered at events.
Casa Pacifica Center for Children and Family, Camarillo, CA.
▪ Assisted with events by cleaning up, making food baskets during the holidays, and setting up for events.
Key Club, Ventura, CA.
▪ I have previously volunteered at marathons serving drinks and setting up stations. I have done beach clean ups. Participated in the Seaside marathon.
Kids and Families Together, Ventura, CA. It is a non-profit organization serving children and families.
▪ Helped during holiday events by wrapping toys and passing toys for low income families or families raising foster children.
Ventura Unified School District, Ventura, CA.
▪ Helped pass out Christmas baskets for low-income families. Participated for over 6 years with my aunt.
Certification
- First Aid Certified
- Stop The Bleed Certified
Timeline
Restaurant Hostess
Casa De Soria
07.2021 - 08.2023
Crew Member
McDonald's
03.2020 - 06.2021
No Degree - Kinesiology
California State University- Northridge
High School Diploma -
Ventura High School
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