Kiana Laban

• Handled incoming calls with prompt and professional customer service, enhancing client satisfaction
• Scheduled and coordinated appointments to streamline office workflow and ensure effective time management
• Organized and maintained filing system for quick retrieval of paperwork, supporting smooth office operations
• Managed mail distribution for employees, ensuring timely delivery
• Oriented new hires by providing onboarding materials and office tours

Returning intern for the summer

• Managed incoming calls and directed them to appropriate departments.
• Maintained cleanliness and organization of reception area.

• Supervised students during activities to promote a safe and engaging environment
• Facilitated group activities to encourage teamwork and social skills among participants
• Increased student engagement by introducing new games and educational activities
• Organized materials for daily programs, facilitating smooth transitions between activities
• Communicated effectively with parents about program updates and student progress
• Resolved conflicts among students promptly, fostering a cooperative group dynamic
• Addressed behavioral issues promptly in classroom settings. and used positive behavior strategies for groups of up to 20 students