Kiana Lainez Medina
Summary
Dedicated administrative and healthcare support professional with extensive experience in front office operations, payment processing, and accurate data entry. Skilled in managing multi-line phone systems, posting payments and adjustments, and maintaining confidential records with precision and timeliness. Recognized for professionalism, empathy, and a commitment to service excellence in fast-paced, high-volume environments. Demonstrates NorthBay Health’s True North values by nurturing care, building trust, respecting relationships, and hardwiring excellence into every interaction.
Overview
5
5
years of professional experience
Work History
RECEPTIONIST
Blake Austin College (Medical Campus)
12.2023 - 01.2025
- Served as the first point of contact for students, staff, and visitors, creating a professional and welcoming environment.
- Answered and routed a high volume of phone inquiries in a professional and welcoming manner, ensuring efficient communication across departments.
- Processed tuition payments, posted adjustments, and maintained accurate financial records while meeting daily deadlines.
- Entered and updated student immunization records and scheduling data in electronic systems, ensuring accuracy and compliance.
- Assisted with student orientation and resolved inquiries with empathy, confidentiality, and professionalism.
- Coordinated office inventory and supplies while adapting quickly to changing priorities.
MEDICATION TECH
Rockville Terrace Assisted Living & Memory Care
03.2020 - 01.2023
- Performed accurate data entry in Medication Administration Records (MAR) and resident charts.
- Maintained medication inventory, including ordering, auditing, and proper documentation.
- Communicated effectively with providers, pharmacies, and agencies to support resident care.
- Responded to routine and urgent situations calmly and efficiently, ensuring patient-centered care.
- Handled clerical duties such as filing, faxing, and phone communication.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
RECEPTIONIST
Blake Austin College (Beauty Campus)
09.2019 - 01.2020
- Collected and processed payments, ensuring timely reconciliation and accuracy.
- Answered multi-line phones, scheduled appointments, and managed client check-in/check-out.
- Maintained updated records in scheduling and database systems.
Education
High School Diploma -
Armijo High School
Skills
- Multi-line phone & switchboard operations (Cisco-ready)
- Numeric data entry (10-key) – accurate and efficient
- Payment posting & financial recordkeeping
- Scheduling & clerical support (filing, faxing, documentation)
- Microsoft Office Suite (Word, Excel) & database systems
- Prioritization & problem solving under pressure
- Ability to adapt to changing priorities and multitask effectively
- Professional communication, confidentiality, and empathy
- Time management and organization
- Teamwork and collaboration
- Communication
- Detail oriented
- Adaptability
Timeline
RECEPTIONIST
Blake Austin College (Medical Campus)
12.2023 - 01.2025
MEDICATION TECH
Rockville Terrace Assisted Living & Memory Care
03.2020 - 01.2023
RECEPTIONIST
Blake Austin College (Beauty Campus)
09.2019 - 01.2020
High School Diploma -
Armijo High School
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