Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Little

Bronx,NY

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

AST FUND SOLUTIONS
03.2023 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Computershare Fund Services
09.2021 - 02.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Maintenance Crew Member

NYC Parks & Recreation
12.2018 - 09.2019
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.

Education

GED -

Hillcrest High School
Jamaica, NY
09.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

AST FUND SOLUTIONS
03.2023 - 07.2023

Customer Service Representative

Computershare Fund Services
09.2021 - 02.2023

Maintenance Crew Member

NYC Parks & Recreation
12.2018 - 09.2019

GED -

Hillcrest High School

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Kiana Little