Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Marquez

El Paso,TX

Summary

Resourceful Customer Service Representative with 3 Years Experience. Committed to forging stronger relationships and ensuring satisfactory problem resolutions. Skilled in active listening and effective verbal and written communication

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Walmart
09.2023 - Current

Personal Shopper.

  • Memorized store layouts to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Dispenser

  • Assisted with loading merchandise into customer vehicles.
  • Answer customers’ questions and provide assistance to them
  • Kept customers informed of any changes in the status of their order.

Prepper

  • Prepped orders in a timely manner to ensure customer orders get dispensed within the proper time.
  • Checked through orders to make sure all products are up to their proper standards

Shift Leader

Dennys Restaurant
09.2021 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.


Server

Dennys Restaurant
09.2021 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

Montwood HighSchool
El Paso, TX
06-2021

Skills

  • Customer service expertise
  • Patience and empathy
  • Sales experience
  • Product picking

Timeline

Online Personal Shopper

Walmart
09.2023 - Current

Shift Leader

Dennys Restaurant
09.2021 - 03.2024

Server

Dennys Restaurant
09.2021 - 03.2024

High School Diploma -

Montwood HighSchool
Kiana Marquez