Kiana Mills
Akron,OH
Summary
Customer-facing sales and support professional with 8+ years of experience across inbound sales, in-person service, and retail operations. Strengths include CRM documentation, client management, communication, and issue resolution in fast-paced environments. Recognized for strong work ethic, adaptability, and a coaching mindset that supports team development, accurate follow-through, and revenue-focused customer interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Sales Representative
Spectrum
Hudson, OH
06.2025 - Current
- Delivered in-person sales support for internet, TV, and mobile services, guiding customers through setup, activation, troubleshooting, and account configuration while strengthening client management and retention.
- Captured customer needs, identified service gaps, and processed orders and updates in CRM and internal systems with strong accuracy, supporting faster follow-through and cleaner pipeline records.
- Communicated service options and resolved objections with clear, confident Communication, escalating complex issues to senior teams to protect customer satisfaction and revenue opportunities.
- Maintained detailed documentation of service changes and customer interactions, improving handoffs across client success and support teams and reinforcing accountability in a deadline-driven environment.
Inbound Sales Agent
Spectrum
Akron, OH
10.2021 - 03.2025
- Handled high-volume inbound sales and service requests, qualifying needs, identifying issues, and determining next steps while balancing speed, accuracy, and consistent performance in a fast-paced environment.
- Resolved connectivity and account concerns through structured troubleshooting and escalation, supporting customer retention and consistent service delivery across multiple product lines.
- Updated accounts, logged interactions, and processed service requests in CRM and internal platforms, maintaining organized records that improved reporting and pipeline visibility.
- Communicated clearly with customers and cross-functional teams, adapting tone and messaging to multiple personalities while preserving professionalism and accountability.
- Supported team Training by sharing call-flow best practices and system navigation tips with new hires, contributing to faster ramp-up and stronger performance consistency.
Pet Care Associate
PetSmart
North Canton, OH
10.2016 - 05.2020
- Delivered customer service and pet care support in a retail environment, building rapport, answering product questions, and promoting repeat business through dependable service.
- Maintained store standards, completed point-of-sale transactions, and supported daily operations with strong attention to detail and consistent performance in a fast-paced retail environment.
- Provided product recommendations and educated customers on pet care solutions to support informed purchasing decisions and increase customer satisfaction.
Crew Member
Little Caesars
Canton, OH
10.2015 - 08.2016
- Processed orders, prepared food, and delivered fast-paced customer service while balancing accuracy, speed, and communication during peak demand periods.
- Supported team coordination across front counter and kitchen tasks, contributing to efficient service flow and reliable customer experiences.
Cashier
Kmart
Canton, OH
08.2014 - 08.2016
- Executed cash handling and checkout operations with accuracy, supporting daily sales transactions and maintaining a smooth customer experience.
- Trained new cashiers on POS systems and register procedures, reinforcing Training standards and improving onboarding consistency across the store.
Education
High school diploma - undefined
Timken High School
Canton, OH01-2016
Skills
- De-escalation techniques
- Multitasking
- Detail-oriented
- Billing inquires
- Customer Service
- Data entry
- Communication
- General Administrative Support
- Problem resolution
Multitasking
Data entry
Active listening
Critical thinking
Order processing
De-escalation techniques
Certification
- CompTIA A+
- Expected 2026-05
- In Progress.
- Driver's License
- CPR/AED
- May 2023 to 2026
Timeline
Residential Sales Representative
Spectrum
06.2025 - Current
Inbound Sales Agent
Spectrum
10.2021 - 03.2025
Pet Care Associate
PetSmart
10.2016 - 05.2020
Crew Member
Little Caesars
10.2015 - 08.2016
Cashier
Kmart
08.2014 - 08.2016
High school diploma - undefined
Timken High School