Kiana Morales

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Carried out day-day-day duties accurately and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Evaluated employee performance and coached and trained to improve weak areas.

• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Answered questions about store policies and addressed customer concerns.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.