Kiana Munoz
Avondale,AZ
Summary
I am a professional esthetician with a strong focus on client needs assessment and tailored skincare solutions. Experienced in multitasking and organization while ensuring top-notch customer service and satisfaction. Ready to leverage expertise to enhance client experiences and drive spa success.
Overview
5
5
years of professional experience
Work History
Esthetician
Kiana Munoz
Phoenix, AZ
08.2023 - Current
- Delivered customized skincare treatments based on individual client needs and skin types.
- Educated clients on skincare regimens and product applications for optimal results.
- Maintained cleanliness and organization of treatment rooms and equipment to ensure safety standards.
- Utilized advanced facial techniques, including microdermabrasion and chemical peels, to enhance skin health.
- Developed strong client relationships through exceptional service and follow-up consultations.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Implemented inventory management practices for skincare products, ensuring availability while minimizing waste.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Reduced appearance of aging by performing specialized anti-aging treatments, incorporating advanced serums and massage techniques.
Food Service Host
Portillos
Avondale, AZ
08.2023 - 11.2023
- Greeted guests and ensured positive dining experiences through attentive service.
- Managed seating arrangements to optimize flow and minimize wait times during peak hours.
- Assisted in training new hosts on customer service protocols and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Monitored cleanliness and organization of dining area, ensuring compliance with health standards.
- Implemented suggestions for improving service efficiency based on guest feedback and observations.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
Office Administrative Assistant
Construction Innovations
Phoenix, AZ
03.2021 - 06.2022
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Processed invoices and expense reports, maintaining accuracy in financial documentation and records.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Implemented office procedures that streamlined administrative tasks, increasing overall productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
West Point High School
Avondale, AZSkills
- Customer service
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Social media marketing
- Spa retail sales
- Eyebrow shaping and tinting
- Eyelash extension application
- Scheduling
- AZ licensed esthetician
- Infection control
- Superior attention to detail
- Relationship building and management
- Professional demeanor
- Makeup application techniques
- Client needs assessment
- Sales background
- Customer consultation
- Sensitive skin care
- Guest services expertise
- Waxing and threading
- Supply management
Languages
Spanish
Full Professional
Timeline
Esthetician
Kiana Munoz
08.2023 - Current
Food Service Host
Portillos
08.2023 - 11.2023
Office Administrative Assistant
Construction Innovations
03.2021 - 06.2022
High School Diploma -
West Point High School