Kiana Owens
Gainesville,FL
Summary
Reliable Shift Leader with 5 years in the service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Service Shift Lead
Uppercrust Bakery
04.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Visual Merchandising Lead
Target
03.2023 - 12.2023
- Maintained props, products and mannequins inspecting for imperfections, doing touch-ups, styling, and applying preservative coatings as necessary
- Consulted with advertising and sales staff determined type of merchandise to be featured and time and place for each display
- Selected themes, lighting, colors, or props to be used
- Developed ideas and plans for merchandise displays and window decorations
- Supervised and trained staff members on daily tasks, such as visual merchandising.
Shipment Manager
PINK (Victoria's Secret)
03.2022 - 03.2023
- Prepare merchandise for purchase, inventory stock and requisition new stock; ticket, arrange and display merchandise to promote sales
- Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor and analyze sales activities, construct and execute action plans for missed goals
- Assign employees to specific duties and instruct staff on how to handle difficult and complicated sales.
Selling Associate
PINK (Victoria's Secret)
10.2021 - 03.2022
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
General Manager
Fort Sk8 Family Fun Center
12.2018 - 03.2021
- Trained and mentored over 15 new employees in proper procedures for processing rentals and purchases, greeting and interacting with guests, and cleaning and maintaining equipment.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and business demands.
- Collaborated with management to develop solutions to identifies barriers to success and discussed strategies to encourage employee input and participation in these solutions.
- Ensured smooth business operation by flexing to any and all positions based on fluctuating circumstances.
Education
Associate in Arts (A.A) in Health Sciences -
Santa Fe College
Gainesville, FL05.2023
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FL12.2020
Skills
- Management
- Decision-making capabilities
- Customer service focus
- Organization and Planning
- Positive Attitude
Profile
Kiana Owens, Gainesville, FL, 850-830-7443, kianaowens0804@gmail.com
Timeline
Service Shift Lead
Uppercrust Bakery
04.2023 - Current
Visual Merchandising Lead
Target
03.2023 - 12.2023
Shipment Manager
PINK (Victoria's Secret)
03.2022 - 03.2023
Selling Associate
PINK (Victoria's Secret)
10.2021 - 03.2022
General Manager
Fort Sk8 Family Fun Center
12.2018 - 03.2021
Associate in Arts (A.A) in Health Sciences -
Santa Fe College
High School Diploma -
Choctawhatchee High School
Similar Profiles
Kiana OwensKiana Owens
Service Shift Lead at Uppercrust BakeryService Shift Lead at Uppercrust Bakery
Nicole ErwinNicole Erwin
Production Worker at Uppercrust BakeryProduction Worker at Uppercrust Bakery
Paul NamiePaul Namie
House Chef at Uppercrust Food ServiceHouse Chef at Uppercrust Food Service