Kiana Padilla
Kissimmee
Summary
Dedicated and versatile professional with a strong background in both fast-paced food service management and compassionate caregiving. Over several years at McDonald’s, successfully held leadership roles including Shift Manager and Area Manager, demonstrating expertise in team supervision, operational efficiency, customer service, and compliance with health and safety standards. Proven ability to support senior management with training, scheduling, and performance oversight while fostering a positive and productive work environment. In addition, bring hands-on experience as a Caregiver, with skills in medication management, personal care assistance, and emotional support. Recognized for reliability, adaptability, and a strong commitment to delivering quality care and service in every role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Kissimmee
11.2024 - Current
- Led daily shift operations, ensuring smooth workflow and adherence to McDonald’s standards in quality, service, and cleanliness.
- Supervised and supported crew members in various stations including kitchen, front counter, and drive-thru to maximize efficiency and customer satisfaction.
- Assisted the General Manager with staff training, performance evaluations, scheduling, and daily administrative tasks.
- Monitored food safety, hygiene, and cleanliness standards in compliance with local health regulations and corporate policies.
- Managed shift handovers, cash handling procedures, and inventory checks to maintain operational accuracy and control.
- Resolved customer concerns promptly and professionally, enhancing the overall guest experience.
- Motivated team members by fostering a positive and productive work environment focused on continuous improvement and teamwork.
- Played a key role in maintaining labor targets and meeting store performance goals during shifts.
Caretaker
Self Employed Services
Kissimmee
01.2022 - 11.2024
- Provided compassionate, hands-on care to clients, assisting with daily living activities including bathing, dressing, grooming, and mobility support.
- Managed and administered medications according to prescribed schedules, maintaining accurate documentation and monitoring for side effects or changes in condition.
- Prepared and served nutritious meals in accordance with dietary restrictions and individual preferences.
- Offered emotional support and companionship, fostering a safe and comfortable environment for clients.
- Assisted with light housekeeping tasks such as laundry, cleaning, and organizing to maintain a clean living space.
- Coordinated transportation to medical appointments, social activities, and errands, ensuring client safety and timeliness.
- Communicated regularly with family members and healthcare providers regarding the client's progress, needs, and any concerns.
- Monitored and documented vital signs, behavior changes, and overall well-being to support continuity of care.
Area Manager
McDonald's
Kissimmee
01.2023 - 10.2024
- Supervised a designated area of the restaurant (e.g., kitchen, front counter, or drive-thru) to ensure smooth and efficient operations during assigned shifts.
- Coordinated team members to deliver high-quality service, food safety, and cleanliness in line with McDonald’s standards.
- Monitored product preparation and presentation to maintain consistency and customer satisfaction.
- Supported crew development by providing on-the-job training, coaching, and performance feedback.
- Ensured compliance with all health, safety, and hygiene protocols during shift operations.
- Handled customer concerns promptly and professionally to maintain a positive dining experience.
- Assisted management with inventory control, equipment checks, and shift documentation as needed.
- Promoted teamwork and a positive work environment to enhance staff morale and productivity.
Education
High School Diploma -
Valencia
Kissimmee, FL03-2030
Skills
- Customer service
- Team management
- Inventory control
- Food safety compliance
- Staff training
- Time management
- Conflict resolution
- Performance evaluation
- Shift leadership
- Employee training
- Cash handling
- Data analytics
- Communication skills
- Multitasking capacity
- Handling customer complaints
- Punctual and reliable
- Quality assurance
Certification
- CPR/BLS certification
- Serve Safe certification
- Drivers License
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Shift Manager
McDonald's
11.2024 - Current
Area Manager
McDonald's
01.2023 - 10.2024
Caretaker
Self Employed Services
01.2022 - 11.2024
High School Diploma -
Valencia