Kiana Peaks
Clinton Township,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
9
9
years of professional experience
Work History
Appointment Scheduler
Bright Side Dental
Bloomfield Hills, MI
02.2026 - Current
- Resolved customer inquiries through active listening and effective communication techniques.
- Managed patient scheduling using dental practice management software to optimize appointment flow.
- Coordinated patient intake processes, ensuring accurate collection of personal and insurance information.
Installation & Billing Representative
United Health Group
Las Vegas, NV
04.2024 - 03.2025
- Researched and resolved discrepancies with premium billing invoices, membership enrollment and / or structure set - up.
- Worked with internal Sales Partners and external clients / brokers for timely collection of monthly premiums.
- Regularly communicated and educated clients on available payment options, billing information, payment addresses, invoice due dates and addressed any other questions that arise.
- Utilized electronic file reports to update membership enrollment and eligibility information manually for rejected items.
Scheduler
Vivida Dermatology
Las Vegas, NV
10.2023 - 04.2024
- Scheduled appointments for new and established patients
- Entered patient demographics accurately into the EMR system
- Verified referrals if required for appointment
- Responded to patients via phone, text, or email by the end of the business day
- Performed insurance verification
Patient Coordinator
Great Expressions Dental
Clinton Township, MI
09.2022 - 07.2023
- Greeted patients and visitors in a friendly and professional manner.
- Answered phone calls and scheduled appointments.
- Verified patient insurance and collected co-payments.
- Created and presented treatment plans.
- Processed payments and maintained financial records.
- Maintained a clean and organized reception area.
- Assisted with other administrative tasks as needed.
Surgery Scheduling Clerk
Beaumont Health
Royal Oak, MI
10.2021 - 09.2022
- Maintained operating room schedule.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
Contact Center Advocate
Henry Ford Hospital
Detroit, MI
10.2017 - 02.2021
- Performed new patient registration.
- Used EPIC to schedule appointments.
- Acted as a liaison between patients and their providers by sending messages and medication requests.
- Verified insurance eligibility and coverage for patients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Ferndale High School
Ferndale, Michigan5 2013
Skills
- Effective issue resolution
- Call handling expertise
- Attention to detail
- Insurance coverage verification
- Strong understanding of medical terminology
- Customer service
- Time management
- Administrative support
Timeline
Appointment Scheduler
Bright Side Dental
02.2026 - Current
Installation & Billing Representative
United Health Group
04.2024 - 03.2025
Scheduler
Vivida Dermatology
10.2023 - 04.2024
Patient Coordinator
Great Expressions Dental
09.2022 - 07.2023
Surgery Scheduling Clerk
Beaumont Health
10.2021 - 09.2022
Contact Center Advocate
Henry Ford Hospital
10.2017 - 02.2021
High School Diploma -
Ferndale High School