Kiana Perez
Amarillo,TX
Summary
Proficient HRIS Specialist with experience in employee data management, payroll updates, and onboarding for seasonal teams. Expertise in Microsoft Excel and report generation enhances efficient HR operations. Strong background in customer relationship management and strategic planning supports effective issue resolution and reliable team collaboration.
Overview
3
3
years of professional experience
Work History
HRIS Administrator
Reeder Landscape
Amarillo, Texas
02.2025 - 10.2026
- Generated HRIS reports on headcount, attendance, and employee status changes for informed decision-making.
- Assisted managers with HRIS access, account setup, and addressing system inquiries.
- Updated payroll benefits and job data in Reeder Landscape Systems.
- Executed onboarding and offboarding processes for seasonal landscape employees to ensure smooth transitions.
- Addressed customer complaints through effective communication and problem-solving techniques. with professional communication and active listening.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Phone Interviewer
Ironwood Insights
Amarillo, Texas
04.2024 - 03.2025
- Conducted outbound phone interviews for Ironwood Insights market research projects.
- Followed survey scripts and questionnaires during respondent calls.
- Verified respondent eligibility using project screening criteria.
- Recorded answers accurately in interview tracking systems.
- Provided clear explanations of study details and confidentiality guidelines, enhancing participant understanding and trust.
- Handled refusals and callback requests, maintaining professional communication to ensure participant engagement.
- Collaborated with research staff to streamline call list management and communicate interview updates effectively.
- Resolved customer complaints promptly and professionally.
Education
GED -
Amarillo College
Amarillo, TX10-2026
Skills
- HRIS administration
- Payroll management
- Payroll processing
- Employee data management
- Employee onboarding
- Benefits administration
- Software implementation
- Microsoft Excel
- Data entry
- HR support
- Employee relations
- Interview screening
Timeline
HRIS Administrator
Reeder Landscape
02.2025 - 10.2026
Phone Interviewer
Ironwood Insights
04.2024 - 03.2025
GED -
Amarillo College