Kiana Romero-Spurlock
Anchorage
Summary
Results-driven professional with strong customer service and operational compliance skills. Proven ability to resolve complaints and enhance customer satisfaction.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Department Supervisor
Lowe's
Anchorage
03.2024 - Current
- Supervised daily operations to ensure compliance with company policies.
- Trained new employees on safety procedures and operational tasks.
- Coordinated inventory management to maintain stock levels and organization.
- Assisted customers with product inquiries and provided exceptional service.
- Implemented best practices for maintaining store cleanliness and safety standards.
- Collaborated with team members to streamline workflow and enhance efficiency.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Trained employees on new processes or procedures as needed.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Conducted performance reviews for staff members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Established goals for each team member and monitored progress towards those objectives.
- Monitored department operations to ensure productivity standards were met.
- Managed inventory levels of supplies required for daily operations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Shift Leader
Lowe’s
Anchorage
03.2022 - 03.2024
- Supervised team members during shifts to ensure excellent customer service.
- Trained new employees on store policies and operational procedures.
- Managed inventory levels and restocked shelves as needed for efficiency.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Utilized POS systems efficiently for order processing and inventory management.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Store Manager
Fiiz Drinks
Murray
03.2020 - 02.2022
- Managed daily store operations and ensured excellent customer service.
- Trained and mentored staff on company policies and procedures.
- Oversaw inventory management and maintained stock levels effectively.
- Developed promotional displays to enhance product visibility and sales.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
Education
Mount Vernon Academy
Murray, UTSkills
- Inventory management
- Customer service
- Employee training
- Operational compliance
- Problem solving
- Cash handling
- Leadership
- Staff supervision
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Department Supervisor
Lowe's
03.2024 - Current
Shift Leader
Lowe’s
03.2022 - 03.2024
Store Manager
Fiiz Drinks
03.2020 - 02.2022
Mount Vernon Academy