KIANA ROX
Humble,Texas
Summary
Dedicated healthcare professional with a strong background in patient care, medical support, and team collaboration. Skilled in providing compassionate and effective care to diverse patient populations. Adept at problem-solving and adapting to fast-paced environments. Desire to gain valuable experiences seeking a challenging position that offers opportunity for professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CREDENTIALING ASSISTANT
US Acute Care Solutions
Canton, Ohio
05.2023 - 05.2024
- Managed provider credentialing process efficiently, ensuring compliance with organization standards
- Conducted thorough verification of provider licenses, certifications, and credentials
- Collaborated with internal stakeholders to streamline credentialing procedures
- Maintained accurate records and documentation for audits and accreditation purposes.
- Create and maintain licensing, credentials and insurance records
- Conduct research on updated state and federal regulations and policies
- Release information to requesting agencies and public inquiries when required by law
- Help develop internal credentialing processes
- Monitor license and credential expiration dates and advise staff members of required “renew by” dates
- Ensure the facility and staff members are maintaining compliance with regulatory and accrediting institutions
PATIENT ACCESS REPRESENTATIVE II
Memorial Hermann Systems
Humble, Texas
05.2019 - 05.2023
- Demonstrated ability to manage high volume of patient registrations and insurance verifications
- Skilled in resolving patient inquiries and concerns in a professional and timely manner
- Collaborated effectively with healthcare team to ensure smooth patient flow and satisfaction.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Facilitated communication between patients, staff members, and third party payers.
- Ensured accuracy of all data entered into computer system.
- Assisted with scheduling outpatient appointments also inpatient bed management.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Answered phones promptly in a professional manner.
- Responded to patient inquiries regarding billing or financial matters.
- Handled high volume of incoming calls, while providing exceptional customer service to patients and families.
- Explained various admission forms and policies, acquiring signatures for consent.
CUSTOMER SERVICE CASHIER ASSOCIATE
Walmart Supercenter
Humble, Texas
09.2018 - 05.2019
- Managed cash transactions with accuracy and efficiency, ensuring customer satisfaction at all times
- Utilized strong communication skills to address customer inquiries and resolve issues promptly
- Maintained a clean cashier station, organized inventory, and restocked supplies as needed
- Collaborated with team members to provide excellent customer service and uphold company standards.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, professionally escalating complex issues to direct supervisor for quick resolution.
FRONT OFFICE RECEPTIONIST, HR ASSISTANT
Pipeline Technique LLC
Humble, Texas
06.2015 - 05.2018
- Managed front desk duties, greeted visitors, answered phones, scheduled appointments for clients and visitors.
- Provided administrative support to staff members including typing letters, organizing travels, luncheons, expense reports, filing documents, scanning and copying documents when necessary.
- Assisted with HR tasks such as onboarding new employees and maintaining personnel records, scheduled health screenings ; prepared welcome packages for new hires.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies ; placed orders when necessary.
- Demonstrated strong communication skills, professionalism, and ability to prioritize tasks efficiently.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Assisted with special projects assigned by management when required.
- Ensured safety inductions were presented to each visitor, maintained safety records for onshore and offshore employees.
Education
Bachelor of Arts - Health Care Administration
The University of Arizona Global Campus
Chandler, AZ11.2023
High School Diploma -
Mattie T Blount High School
Prichard, AL05.2012
Skills
- Problem-solving skills
- Microsoft Excel, Word, Outlook, Powerpoint
- Effective communication
- Professionalism
- Multitasking
- Attention to detail
- Adaptability
- Empathy and patience
- Customer Service
- Team player
- Reliability
Certification
- Notary Public of Texas | ID# 13425990-6 | 3/2023 - 3/2027
References
References available upon request.
Timeline
CREDENTIALING ASSISTANT
US Acute Care Solutions
05.2023 - 05.2024
PATIENT ACCESS REPRESENTATIVE II
Memorial Hermann Systems
05.2019 - 05.2023
CUSTOMER SERVICE CASHIER ASSOCIATE
Walmart Supercenter
09.2018 - 05.2019
FRONT OFFICE RECEPTIONIST, HR ASSISTANT
Pipeline Technique LLC
06.2015 - 05.2018
Bachelor of Arts - Health Care Administration
The University of Arizona Global Campus
High School Diploma -
Mattie T Blount High School
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