KIANA SANTOS
Kissimmee Oral Surgery
Kissimmee,FL
2
Languages
1
Certification
9
years of professional experience
Front Desk Receptionist supporting a busy oral surgery practice with patient check-in, scheduling, and front office coordination. Manages consultation and surgical appointments, processes paperwork and insurance forms, and handles phone and text communication with professional service. Keeps the front desk organized while helping patients move through each visit smoothly.
Work History
Front Desk Receptionist
2 Years 3 Months- Greeted patients warmly upon arrival at the oral surgery practice.
- Checked patients in and out.
- Managed scheduling for consultations and surgical appointments efficiently.
- Checked in and out patients, ensuring accurate record-keeping and seamless transitions.
- Answered text and phone calls, providing exceptional customer service to enhance patient experience.
Paraprofessional
9 Months- Implement lesson plans designed by teachers, provide one-on-one tutoring, assist with classroom instruction, and help with special education accommodations
- Implemented lesson plans designed by teachers, provided one-on-one tutoring, assisted with classroom instruction, and facilitated special education accommodations to support diverse learning needs.
- Supervised students in classrooms, hallways, lunchrooms, and field trips, ensuring a safe and supportive environment.
- Implemented behavior intervention plans while assisting with student hygiene, feeding, and mobility needs to promote student independence and well-being.
Referral and Medical Office Coordinator
5 Years 6 Months- Efficiently scheduling and rescheduling appointments for both existing and new patients.
- Scheduled and rescheduled appointments for existing and new patients to optimize daily patient flow.
- Assisting in the boarding process for new patients, ensuring all necessary information is collected and recorded accurately in our E-Clinical filing.
- Requested and coordinated referrals for future visits.
- Processed patient payments promptly, contributing to smooth financial operations.
Education
High School Diploma
Skills
Customer Service & Support
Time Management
Inbound & Outbound Calling
Office Management
Team Management
Patient intake processing
Appointment scheduling
Insurance form completion
Paraprofessional support
Medical records documentation
Certification
Rbt certification
Paraprofessional certification
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Front Desk Receptionist
Kissimmee Oral Surgery
05.2024 - CurrentRead More
Paraprofessional
Osceola School District
08.2023 - 05.2024Read More
Referral and Medical Office Coordinator
Mindful Behavioral Healthcare
02.2018 - 08.2023Read More
Osceola High School
High School Diploma
Read More