Open To Work
Kiana Shahriari
Victorville,CA
Summary
Administrative professional with expertise in scheduling and records management. Proven ability to enhance customer service experiences through effective communication and problem-solving skills. Demonstrated success in maintaining organized systems that improve operational efficiency. Strong track record of supporting teams in achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Medical Support Assistant
FalconTek
06.2024 - 08.2025
- Served as the first point of contact for patients and families, handling high-volume phone calls, secure messages, and walk-in inquiries with professionalism and empathy.
- Scheduled and modified appointments, surgeries, and family visits, coordinating calendars across multiple hospital wards.
- Maintained and updated physical and electronic health records, ensuring data accuracy and strict HIPAA compliance.
- Supported physicians, nurses, and administrators with daily clerical needs, including report preparation, filing, and proofreading.
- Resolved patient complaints, offering creative solutions to ensure satisfaction.
- Managed office supplies, equipment, and file systems to support efficient daily operations.
Educational Assistant
HeyTutor
11.2023 - 06.2024
- Responded promptly to student and parent inquiries via phone and email, ensuring accurate communication and resolution of concerns.
- Prepared presentations, assisted with lesson materials, and managed digital and physical classroom records.
- Supported teachers in daily operations, including attendance tracking, scheduling, and clerical tasks.
Administrative Assistant / Entry-Level Drafter
120 Degreez Engineering
06.2023 - 12.2023
- Provided administrative support by responding to client emails, preparing project files, and maintaining office documents.
- Entered orders into ERP systems, tracked projects, and maintained organized digital/physical records.
- Coordinated shipments and logistics documentation, ensuring accuracy and timely delivery.
- Utilized AutoCAD and EnergyPro to support engineers with technical drawings and Title 24 compliance reports.
- Managed clerical tasks including supply ordering, phone coverage, and IT troubleshooting.
Administrative Assistant / Teacher Assistant
Glendale Unified School District
08.2020 - 10.2023
- Acted as front desk support, answering phones, greeting visitors, and handling email inquiries for staff, parents, and guests.
- Organized and maintained confidential student records and compliance documents (digital & physical).
- Assisted administrators with scheduling meetings, coordinating events, and monitoring visitor sign-ins.
- Supported teachers with supply orders, grading assistance, and preparation of classroom materials.
- Facilitated communication between students, staff, and parents to ensure a smooth daily flow of activities.
- Assisted in conflict resolution with patience and professionalism, fostering a safe and respectful environment.
- Help with lesson planning and maintaining the classroom.
Education
Associate’s degree - undefined
Los Angeles Trade Technical College
09.2025
Diploma - General studies
Herbert Hoover High School
01.2020
Skills
- Strong problem solver
- Detail-oriented
- Time management
- Professional communication
- Office administration
- Administrative support
- Clerical support
- Filing
- Scheduling
- Documentation and recordkeeping
- Computer skills
- Computer proficiency
- Microsoft Office Suite
- Data entry
- Customer service
- Customer relations
- Patient communication
- Patient scheduling
- Medical record assessment
- HIPAA compliance
LANGUAGES
English
Native or Bilingual
Farsi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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