Kiana Smith
Midland
Summary
Proven leader with a track record of enhancing customer service management and conflict resolution at Furniture Ave. Skilled in team leadership and inventory control, I've successfully trained employees, boosting performance by implementing strategic planning and quality control measures. My approach has consistently improved customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sales Advisor
Best Buy
Midland
08.2024 - Current
- Listened to customer needs to identify and recommend best products and services.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Participated in team brainstorming sessions to develop new ideas for promotions.
Assistant Customer Service Manager
Furniture Ave
Las Vegas
04.2022 - 09.2023
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Created and managed budgets for travel, training, and team-building activities.
- Trained many customer service employees in proper procedures and techniques.
Assistant Manager
Top Dog Grooming
Las Vegas
08.2021 - 04.2022
- Implemented quality control measures to uphold company standards.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with other managers to properly motivate our stylists and help them boost their confidence
Education
Some College (No Degree) - Criminal Justice
Midland College
Midland, Texas, TXSkills
- Customer service
- Conflict resolution
- Team leadership
- Inventory management
- Employee training
- Positive and professional
- Merchandising
- Point of sale operation
- Verbal and written communication
- Team collaboration
- Problem solving
- Sales techniques
- Cost control
- Inventory control
- Team building and leadership
- Strategic planning
- Loss prevention
- Customer service management
- Staff scheduling
Timeline
Sales Advisor
Best Buy
08.2024 - Current
Assistant Customer Service Manager
Furniture Ave
04.2022 - 09.2023
Assistant Manager
Top Dog Grooming
08.2021 - 04.2022
Some College (No Degree) - Criminal Justice
Midland College