Kiana Smith
Oklahoma City,OK
Summary
Spearheaded retail sales strategies at Bath and Body Works, excelling in promotional support and guest relations to enhance store operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server
The Mont
08.2025 - Current
- Ensured exceptional service delivery, prioritizing customer satisfaction to drive repeat business opportunities.
- Streamlined dining operations by effectively managing multiple tables during busy service times.
- Engaged with kitchen staff to streamline processes for timely food delivery and precise order fulfillment.
Sales Associate
Bath and Body Work
10.2024 - 01.2025
- Greeted customers and provided exceptional customer service.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
Sales Associate
Tilleys
03.2021 - 03.2022
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
Cashier
Braums Ice Cream And Dairy
01.2020 - 02.2021
- Collected payments and provided accurate change.
- Ensured compliance with all safety regulations within the store environment.
- Processed customer payments quickly and returned exact change and receipts.
Education
Some College (No Degree) - General Studies
Ottawa University
Ottawa, KSHigh School Diploma -
Mustang High School
Mustang, OK05.2022
Skills
- Facilitated promotional initiatives to enhance brand visibility
- Executed effective time management strategies to optimize productivity
- Oversaw retail store operations to ensure efficient workflow and customer satisfaction
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Streamlined task prioritization to enhance workflow efficiency
- Exhibited a polished and respectful demeanor in all professional interactions
- Demonstrated consistent reliability and punctuality in all professional commitments
- Assisted in conducting sales training sessions to enhance team skills Supported new hires in understanding product offerings and sales techniques Collaborated with team members to develop training materials and resources
- Driven to achieve objectives and exceed expectations
- Assisted in driving product sales through effective customer engagement strategies Supported team members in achieving sales targets by providing product knowledge and training Contributed to maintaining inventory levels to meet customer demand
- Demonstrated proactive initiative and enthusiasm in all tasks undertaken
- Assisted guests with inquiries and requests to enhance overall experience Supported team members in maintaining high standards of service Facilitated communication between guests and staff to resolve issues promptly
Hobbies and Interests
- My hobbies include volleyball and ice skating. During my free time, I enjoy reading, being productive, and fulfilling my role as a mother.
Timeline
Server
The Mont
08.2025 - Current
Sales Associate
Bath and Body Work
10.2024 - 01.2025
Sales Associate
Tilleys
03.2021 - 03.2022
Cashier
Braums Ice Cream And Dairy
01.2020 - 02.2021
Some College (No Degree) - General Studies
Ottawa University
High School Diploma -
Mustang High School