Kiana L Anderson
Irvington,AL
Summary
Responsible, hardworking Key Manager with 4 years in supporting management functions for retail establishment. Led team of teammates to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
6
6
years of professional experience
Work History
Key Carrying Department Supervisor
Dick's Sporting Goods, Inc
Mobile, AL
11.2019 - Current
- Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
- Collaborated with store management to develop promotional strategies that drove customer engagement and increased foot traffic.
- Mentored junior staff members on company policies, procedures, and best practices, setting them up for success in their roles.
- Resolved escalated customer complaints quickly and effectively, ensuring their satisfaction and building loyalty to the brand.
- Reduced employee turnover through consistent coaching, mentoring, and professional development opportunities.
- Provided exceptional leadership for a diverse team of employees, consistently achieving departmental goals and objectives.
- Boosted overall customer satisfaction by addressing concerns promptly and providing effective solutions.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Camp Counselor
Camp Fire Usa
Bessemer, AL
05.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Improved emergency preparedness with regular staff training on safety protocols and first aid procedures.
- Fostered love for nature in campers through guided hikes and educational talks on local flora and fauna.
Education
Goal Academy
Colorado SpringsSkills
- Customer service
- Upsell training
- Willingness to learn
- Multitasking and prioritizing
- Problem-solving abilities
- Reliability
- Cash handling and reconciliation
- Customer engagement
- Conflict resolution
- Adaptable to changing demands
Timeline
Key Carrying Department Supervisor
Dick's Sporting Goods, Inc
11.2019 - Current
Camp Counselor
Camp Fire Usa
05.2019 - 08.2019
Goal Academy