KIANNA ALLEN
Boston,MA
Summary
Dependable team member trained in both small and large retail environments. Over 5+ years experience in register operations and customer service. Able to contribute to smooth front-end operations and goes beyond requirements to handle customer needs.
Overview
8
8
years of professional experience
Work History
Head Cashier
The Home Depot Inc
Boston
03.2022 - 10.2025
- Provided efficient and friendly service to all Keep track of schedules (lunches, time in and time out, and who's placed in which checkout)
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Cafe shift lead
Capital One Cafe
Boston
02.2021 - 02.2022
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Customer Service Cashier
CVS Pharmacy
Boston
03.2018 - 05.2020
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Recommended, selected, located and obtained products to meet customer needs.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Education
High School Diploma - undefined
Cristo Rey Boston High school
Boston06.2020
Skills
- Strong leadership - Expert
- Cash Handling - Expert
- Customer Service - Expert
- POS System Operation - Expert
Timeline
Head Cashier
The Home Depot Inc
03.2022 - 10.2025
Cafe shift lead
Capital One Cafe
02.2021 - 02.2022
Customer Service Cashier
CVS Pharmacy
03.2018 - 05.2020
High School Diploma - undefined
Cristo Rey Boston High school