Kianna Ayers
Fontana,CA
Summary
Client relations professional with experience managing intake calls, scheduling, CRM updates, and accurate recordkeeping. Known for strong communication, organization, and attention to detail while supporting smooth client service and efficient office operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Administrative Client Relations Coordinator
Generational Law Group
11.2023 - Current
- Managed client intake calls, gathered case details, and routed inquiries to appropriate legal staff.
- Coordinated appointment scheduling, confirmations, and calendar updates to support attorney availability.
- Verified contact information and file accuracy to reduce errors in client communication and documentation.
- Delivered follow-up services to support timely issue completion.
- Provided comprehensive administrative support to the Client Relations department, managing correspondence with key stakeholders efficiently via email or phone calls as needed.
Operations Manager
Quay Australia
11.2022 - Current
- Implemented process improvements that strengthened efficiency, consistency, and operational control.
- Managed inventory planning, stock transfers, and replenishment to support product availability.
- Led daily operations across retail and e-commerce workflows, ensuring accurate order fulfillment and inventory alignment.
- Monitored operational reporting to identify risks, resolve issues, and support informed decisions.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Office Administration Assistant
Pixor Distribution Center
02.2019 - 06.2021
- Coordinated daily administrative support for distribution operations, maintaining organized records and timely document flow.
- Managed inbound and outbound correspondence, routing requests to appropriate departments with accuracy.
- Scheduled meetings, deliveries, and follow-up tasks to keep office operations running smoothly.
- Prepared invoices, purchase orders, and shipment paperwork while verifying completeness and consistency.
- Supported supervisors with reports, data entry, and office compliance tasks requiring strong attention to detail.
Education
High School Diploma -
Gladstone High School
Covina, CANo Degree - Physical Education Teaching And Coaching
Chaffey College
Rancho Cucamonga, CA03-2028
Skills
- Client needs assessment
- Client engagement
- CRM software proficiency
- Shopify order management
- Case management
- Performance tracking
- Microsoft Office Suite: Word, Excel, Outlook, & PowerPoint
- Customer relations
- Team player mentality
Certification
- Microsoft Office Training Certificate - 2016
Timeline
Administrative Client Relations Coordinator
Generational Law Group
11.2023 - Current
Operations Manager
Quay Australia
11.2022 - Current
Office Administration Assistant
Pixor Distribution Center
02.2019 - 06.2021
High School Diploma -
Gladstone High School
No Degree - Physical Education Teaching And Coaching
Chaffey College