Kianna Cole
Springfield,IL
Summary
At Petco, as a Specialist LOD, I spearheaded initiatives that significantly boosted customer satisfaction and employee retention. My expertise in customer relations and analytical thinking, coupled with a knack for expert problem-solving, drove successful cross-functional collaborations and innovative training programs, enhancing overall performance and efficiency.
Overview
3
3
years of professional experience
Work History
Specialist LOD
Petco
Springfield, IL
09.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Meijer Fashions
Meijer
Springfield, IL
09.2022 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Factory Worker
R&R Book Binary
Girard, IL
01.2022 - 06.2022
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
Education
Vet Assistant
LLCC
Springfield, IL02.2022
North Mac
Virden, IL05.2020
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Specialist LOD
Petco
09.2023 - Current
Meijer Fashions
Meijer
09.2022 - 09.2023
Factory Worker
R&R Book Binary
01.2022 - 06.2022
Vet Assistant
LLCC
North Mac