Kianna Ellis
Waterbury,CT
Summary
Dynamic Sales Associate with a proven track record at various department stores, excelling in customer service and problem-solving. Recognized for enhancing customer loyalty through personalized experiences and efficient cash register operations. A reliable team player adept at multi-tasking and maintaining a welcoming store environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Burlington Coat Factory Department Store
Waterbury, CT
10.2025 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Dicks Sporting Goods Distribution Center
Waterbury, CT
10.2025 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Adapted quickly to changing store priorities and customer needs during peak hours.
Sales Associate
JCPenney
Waterbury, CT
06.2025 - 10.2025
- Engaged with customers to promote loyalty programs and special promotions, increasing engagement.
- Observed store operations, learning best practices for customer service and sales techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Ross Dress for Less
Wesley Chapel, FL
11.2022 - 07.2023
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of merchandise displays to optimize sales potential.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
Education
Bachelors of Science
Naugatuck Valley Community College
Waterbury, CTSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Cash register operation
Timeline
Sales Associate
Burlington Coat Factory Department Store
10.2025 - Current
Sales Associate
Dicks Sporting Goods Distribution Center
10.2025 - Current
Sales Associate
JCPenney
06.2025 - 10.2025
Sales Associate
Ross Dress for Less
11.2022 - 07.2023
Bachelors of Science
Naugatuck Valley Community College