Kianna Fiarrah Songsong
Vancouver,USA
Summary
Service-driven and highly adaptable aviation professional with leadership experience and a strong background in passenger operations, customer care, and TSA-compliant safety procedures. Demonstrated ability to maintain composure under pressure, lead teams effectively, and deliver exceptional experiences for both private and commercial airline passengers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
12.2023 - Current
- Delivered tailored service to VIP clients and private aviation passengers.
- Coordinated billing, travel arrangements, and ground handling services with precision.
- Maintained a professional demeanor in fast-paced, high-pressure situations.
Passenger Service Supervisor
Fenix Logistix
01.2023 - Current
- Lead a team of passenger service agents in coordinating boarding, gate assignments, and customer assistance.
- Resolved escalated passenger concerns while ensuring compliance with airline and TSA regulations.
- Conducted shift briefings, scheduled team rotations, and managed time-sensitive operational needs.
- Maintained a high level of service and safety for hundreds of daily passengers.
Catering Security Coordinator
SCIS Air Security
02.2020 - 11.2023
- Performed thorough inspections on catering equipment and transport vehicles.
- Applied TSA seals and ensured safety protocols were followed for domestic and international flights.
- Supported operations for charter and private aviation services.
Education
Dental Assistant Certificate -
Carrington College
Portland, OR10.2022
High School Diploma - undefined
John F. Kennedy High School
Tumon, GU06.2019
Skills
- Leadership & Team Coordination
- Passenger Safety & Security
- Customer Service Excellence
- Conflict Resolution
- Effective Communication
- Adaptability
- TSA Compliance
- Cultural Awareness
Timeline
Customer Service Representative
Atlantic Aviation
12.2023 - Current
Passenger Service Supervisor
Fenix Logistix
01.2023 - Current
Catering Security Coordinator
SCIS Air Security
02.2020 - 11.2023
High School Diploma - undefined
John F. Kennedy High School
Dental Assistant Certificate -
Carrington College
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