Kianna Garza
San Antonio,TX
Summary
Knowledgeable Restaurant Manager with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting and evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Raising Cane's Chicken Fingers
10.2019 - 12.2025
- Supervised daily restaurant operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored staff, fostering a collaborative team environment and improving service delivery.
- Implemented inventory management techniques, reducing waste and optimizing product availability.
- Enhanced customer satisfaction by resolving complaints promptly and maintaining high service standards.
- Developed staff schedules, balancing labor costs while meeting operational demands during peak hours.
- Conducted performance evaluations, identifying training needs and facilitating professional development opportunities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Sales Associate
Walmart
08.2020 - 02.2021
- Provided exceptional customer service to enhance shopping experiences and drive customer loyalty.
- Assisted in training new associates on sales techniques and store policies to ensure operational efficiency.
- Managed inventory levels, restocking shelves to maintain product availability and presentation standards.
- Processed transactions accurately and efficiently while maintaining cash register integrity during high-volume periods.
- Led team meetings focused on performance improvement strategies, fostering a culture of accountability and excellence.
Sales Associate
Old Navy
08.2018 - 12.2019
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
William J. Brennan
San Antonio, TXNorthwest Vista College
San Antonio, TXSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Adaptable
- Performance improvement
- Proven sales record
- Problem-solving
- Team leadership
- Coaching and mentoring
- Collaboration and teamwork
Accomplishments
- Ensuring Operation Excellence by enforcing company standards and practices - being able to create effective systems to meet crew and company goals
- Overseeing staff and Customer Service Expectations -implemented a setup to increase Speed of Service and accuracy pin points times of 2:45+ to times of 2:00
- Scheduling and Development - able to make adjustments to meet GPLH % for Restaurant needs as well as on boarding to meet staffing needs
Timeline
Sales Associate
Walmart
08.2020 - 02.2021
Restaurant Manager
Raising Cane's Chicken Fingers
10.2019 - 12.2025
Sales Associate
Old Navy
08.2018 - 12.2019
High School Diploma -
William J. Brennan
Northwest Vista College