KIANNA GONZALES
Fresno,CA
Summary
Detail-oriented customer relations professional with over 5 years of experience in customer service and logistics, complimented by more than 2 years in a hospital and healthcare settings. Proven expertise in managing inventory, coordinating supply chains, and ensuring compliance with OSHA and HIPAA standards.
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Athlete
Nike Inc.
10.2024 - Current
- Manage an average of 6,000+ units of inventory per week, ensuring 98% accuracy in tracking and processing
- Conduct inventory audits using RFID technology, improving stock accuracy by 90%, reducing discrepancies
- Provide exceptional customer service, assisting and average of 30+ customers per shift with product recommendations and sizing
- Maintain stockroom efficiency, reducing retrieval time by 30% through improved organization strategies
Sterile Processing Associate
Providence Medical Group
05.2023 - 10.2023
- Processed and sterilized 150+ medical instruments daily, ensuring 99% compliance rate with OSHA infection control protocols
- Conducted thorough inspections and decontamination procedures, resulting in an over 85% reduction in contamination risk
- Managed medical supply inventory , preventing shortages and maintaining a 100% equipment readiness rate
- Collaborated with surgical departments and nearby clinics to tailor instrument sets for specific procedures, enhancing surgical efficiency
Shipping & Receiving Athlete
Nike Inc.
03.2022 - 03.2023
- Utilized RFID technology for daily inventory audits, achieving a 90% accuracy rate to drive sales growth
- Managed incoming inventory shipments efficiently by processing 90 units of merchandise per hour and accurately tracking progress using APA (Athlete Performance Application)
- Completed comprehensive training covering service, visual merchandising, and stockroom operations at the store
- Assisted in managing over 10,000 units of merchandise per month, maintaining a 98% stock accuracy rate
General Merchandise Expert
Target Corp.
11.2019 - 01.2022
- Trained and onboarded 10+ new hires improving team efficiency by 25%
- Increased sales by a minimum of 5% through strategic product placements and trend analysis
- Processed 100+ daily transactions with a 99% accuracy rate, ensuring seamless customers experiences
- Maintain 98% inventory accuracy using RFID to audit and reduce discrepancies
- Effectively addressed and resolved customer concerns, ensuring a positive shopping experience
Transportation Aide
OHSU Hospital
08.2019 - 01.2020
- Assisted in safely transporting 30+ patients and medical equipment within the hospital setting, reducing wait times by 15%
- Deliver medical records, supplies, medications, and lab specimens throughout the hospital
- Maintained cleanliness by sanitizing over 200 pieces of transport equipment weekly, adhering to infection control protocols
Certified Nursing Assistant
Valley Regional Occupational Program
08.2018 - 05.2019
- Assisted an average of 15 patients daily with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly in compliance with infection control procedures
Education
Associate of Science - Clinical Psychology
Fresno City College
Fresno, CA06-2027
Skills
- Knowledgeable in sterile processing techniques
- HIPAA compliance and regulations
- Interpersonal and mass communications
- Electronic Health Records
- Proficient in MS Outlook, Word, and Excel
- Meticulous and attentive professional
- Strong Interpersonal skills
- Strong ability to delegate tasks efficiently
Additional Healthcare Experience
- Transportation Aide, OHSU
Timeline
Shipping and Receiving Athlete
Nike Inc.
10.2024 - Current
Sterile Processing Associate
Providence Medical Group
05.2023 - 10.2023
Shipping & Receiving Athlete
Nike Inc.
03.2022 - 03.2023
General Merchandise Expert
Target Corp.
11.2019 - 01.2022
Transportation Aide
OHSU Hospital
08.2019 - 01.2020
Certified Nursing Assistant
Valley Regional Occupational Program
08.2018 - 05.2019
Associate of Science - Clinical Psychology
Fresno City College
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