KIANNA FRENCH
Warwick,RI
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Orthopedics Rhode Island
Warwick, RI
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Performed administrative duties such as filing, scheduling appointments, and preparing charts.
- Answered phones, took messages, and responded to inquiries from patients and staff members.
Customer Service Representative
Lexus Headquarters
El Paso, TX
08.2020 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
Lead Supervisor
STARBUCKS COFFEE COMPANY
Barrington, RI
06.2017 - 08.2020
- Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
Education
High School Diploma -
Pilgrim High School
Warwick, RI06-2017
Skills
- Complaint Resolution
- Appointment Scheduling
- Data Collection
- Call Management
Timeline
Customer Service Representative
Orthopedics Rhode Island
10.2023 - Current
Customer Service Representative
Lexus Headquarters
08.2020 - 10.2023
Lead Supervisor
STARBUCKS COFFEE COMPANY
06.2017 - 08.2020
High School Diploma -
Pilgrim High School
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