Summary
Overview
Work History
Education
Skills
Assessments
Volunteer Experience
Timeline
Generic

India Henry

Jackson,TN

Summary

Punctual and honest customer service representative with a solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while maintaining good customer service and waste reduction.

Overview

6
6
years of professional experience

Work History

Cashier

Circle K
02.2023 - 08.2024
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
  • Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
  • Trained new employees on operating cash registers effectively
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Collaborated with the store management team to resolve pricing discrepancies or product returns.

Front Line Cashier

Chipotle Mexican Grill
07.2022 - 01.2023
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Handled cash transactions accurately and efficiently, ensuring proper documentation and adherence to company policies
  • Closely followed all safety protocols related to handling merchandise or operating equipment
  • Maintained a clean and organized work area, including restocking shelves, arranging displays, and monitoring inventory levels.

Volunteer

St. Joseph Medical Center
10.2018 - 04.2019
  • I was a greeter and I helped visitors for patients and I cleaned ER rooms so patients can be brought back to them

Education

Core 40 Diploma - General Education

John Adams High School
South Bend, IN

Skills

  • Cleaning
  • Customer service
  • Sales
  • Cashiering
  • Busser
  • Cash Handling
  • Basic math
  • Retail sales
  • Heavy lifting
  • IOS
  • Mac OS
  • Typing
  • Hospitality

Assessments

  • Retail customer service, 01/01/22, Completed
  • Administrative assistant/receptionist, 01/01/22, Completed
  • Work motivation, 04/01/21, Proficient

Volunteer Experience

St. Joseph Medical Center, South Bend, IN, 10/01/18, 04/01/19

Greeted and assisted visitors for patients

Followed standard precautions when sanitizing ER rooms

Timeline

Cashier

Circle K
02.2023 - 08.2024

Front Line Cashier

Chipotle Mexican Grill
07.2022 - 01.2023

Volunteer

St. Joseph Medical Center
10.2018 - 04.2019

Core 40 Diploma - General Education

John Adams High School

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India Henry