Kianna Payne
Greer,SC
Summary
Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Debt Specialist I
TD Bank
Greenville, SC
09.2022 - Current
- Achieved monthly performance targets consistently by employing proactive strategies in debt collection efforts.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Established credibility as a trusted advisor by consistently delivering on promises, maintaining confidentiality, and demonstrating a deep understanding of clients'' financial challenges.
- Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
MA Core Customer Service Representative
Morley Companies, Inc.
05.2021 - Current
- Provide accurate, valid and complete information by using the right methods/tools
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Willingness to handle customer complaints, provide appropriate solutions and alternatives
- Active listening along with empathy.
Operations Associate III
Iconma- Recruiting/Staffing/ TD BANK
01.2021 - 04.2021
- Handles sensitive consumer information (customer account information)
- Perform more diverse/complex tasks with minimal supervision
- Respond to inquiries and assist in resolving problems/complaints
- Work with DMV and Dealerships to assist with having Client AF put on titles as lienholders.
Customer Care Specialist
Concentrix
03.2020 - 01.2021
- Responded to customer needs through competent customer service and prompt problem-solving
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Verified accuracy of customer account information and updated when necessary.
Server
Rolling Green Village Retirement Community
02.2020 - 06.2020
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Greeted customers and answered any questions
- Prepared beverages and filled food orders for customers.
Debt Recovery Specialist
Dynamic Recovery Solutions
06.2019 - 09.2019
- Maintained high volume of calls to meet demands of busy group
- Achieved performance goals on consistent basis
- Worked in call center environment handling manual and automatically dialed outbound calls.
Server
Senior Living Communities
11.2016 - 02.2019
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
Education
Trade School in Dental Assisting -
Capstone Career Development
Greenville, SC06.2019
High school diploma -
Southside High School
Greenville, SC06.2011
Skills
- Credit Reporting
- Debt Settlement
- Debt Negotiation
- Debt management
- Call center experience
- Patience and Persistence
- Attention to Detail
- Updating Customer Accounts
- Clear Communication
- Organizational Skills
- Relationship Building
- Microsoft Office
- Documentation and Recordkeeping
- Conflict Resolution
Certification
- Certified Notary Public, 12/01/21
- Licensed life insurance agent, 12/01/21
Timeline
Debt Specialist I
TD Bank
09.2022 - Current
MA Core Customer Service Representative
Morley Companies, Inc.
05.2021 - Current
Operations Associate III
Iconma- Recruiting/Staffing/ TD BANK
01.2021 - 04.2021
Customer Care Specialist
Concentrix
03.2020 - 01.2021
Server
Rolling Green Village Retirement Community
02.2020 - 06.2020
Debt Recovery Specialist
Dynamic Recovery Solutions
06.2019 - 09.2019
Server
Senior Living Communities
11.2016 - 02.2019
Trade School in Dental Assisting -
Capstone Career Development
High school diploma -
Southside High School