Kianna Phillips
Sumter,SC
Summary
Versatile and detail-driven professional with three years of experience across healthcare support, customer service, technical troubleshooting, and insurance operations. Strong ability to manage patient scheduling, resolve customer issues, deliver device support, process insurance documentation, and maintain accurate records in fast-paced environments. Known for clear communication, problem-solving, data accuracy, and empathy-driven service.
Overview
5
5
years of professional experience
Work History
Patient Engagement Representative I
Advocate Aurora Health Care
2022.10 - 2025.05
- Managed patient scheduling and optimized provider availability.
- Verified demographics and insurance; collected balances.
- Prepared referrals and updated medical records.
- Triaged urgent calls to appropriate clinical staff.
Technical Support Specialist
Apple
2021.10 - 2024.10
- Delivered high-volume phone and chat support for Apple devices.
- Assisted with device setup and personalization.
- Diagnosed complex technical issues and guided users through solutions.
- Educated customers on features and best practices.
Insurance Processing Coordinator
Farmers Insurance Group
2023.08 - 2023.09
- Entered and validated policy information with accuracy.
- Processed documentation and ensured compliance.
- Audited data entries and corrected discrepancies.
- Streamlined workflows to reduce processing time.
Fraud Detection Specialist
Alorica
2020.05 - 2023.06
- Analyzed activity to detect fraudulent behavior.
- Implemented fraud prevention strategies.
- Guided customers through fraud concerns.
- Produced fraud trend reports.
Education
High School Diploma -
Sumter High School
Sumter, SC06.2017
Skills
- Assisted patients with engagement strategies Supported scheduling processes for appointments Aided in insurance verification tasks Helped de-escalate patient concerns Provided multi-channel support for inquiries Troubleshot technical issues effectively Facilitated device setup for users Processed policy documentation accurately Identified potential fraud cases Utilized CRM systems for data management Managed time efficiently to meet deadlines Documented patient interactions thoroughly Communicated clearly with patients and staff
Timeline
Insurance Processing Coordinator
Farmers Insurance Group
2023.08 - 2023.09
Patient Engagement Representative I
Advocate Aurora Health Care
2022.10 - 2025.05
Technical Support Specialist
Apple
2021.10 - 2024.10
Fraud Detection Specialist
Alorica
2020.05 - 2023.06
High School Diploma -
Sumter High School