Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kianna J Session

Kianna J Session

Personal Assistant
Sand Springs,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
11.2023 - Current
  • Prepared orders for shipment by picking, and merchandise.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

Supervisor of Operations

MyPanda
04.2023 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.

Personal Assistant

MyPanda
06.2022 - 04.2023
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Accomplished project deadlines by assisting with task completion whenever required.

Customer Service Representative

Instacart
02.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Epic Charter School
Oklahoma City, OK
2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Computer Proficiency
  • Employee Motivation
  • Process Improvement
  • Policy Enforcement
  • Warehouse Operations

Certification

  • Labor and Delivery, Postpartum, Epi Doula Lactation Support Specialist -2024

Timeline

Warehouse Associate

Amazon
11.2023 - Current

Supervisor of Operations

MyPanda
04.2023 - Current

Personal Assistant

MyPanda
06.2022 - 04.2023

Customer Service Representative

Instacart
02.2021 - 06.2022

Epic Charter School

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Kianna J SessionPersonal Assistant