KIANNA SONGSONG
Vancouver,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
2023.12 - Current
- Provided customer service to private aviation clients, addressing bespoken travel needs with percussion and care.
- Promptly responded to inquiries and requests from prospective pilot's.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Passenger Service Agent
Fenix Logistix
2023.01 - 2024.05
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Handling multiple tasks such as managing boarding, gate announcement and passenger request.
- Oversaw ticketing, gate and ramp services.
Catering Security Coordinator
SCIS Air Security
2020.02 - 2023.11
- Ensuring the safety and compliance of catering equipment for international, domestic and charter flights.
- Implemented TSA-compliant search and seal procedures, ensuring adherence to safety regulations and standards for all flights.
- Responsible for inspecting all airline equipment and vehicles.
Education
Dental Assistant Certificate - Dental
CARRINGTON COLLEGE
Portland, OR10.2022
High School Diploma -
JOHN F. KENNEDY
Tumon, GU06.2019
Skills
- Customer Service
- Team Collaboration
- Cultural Awareness
- Effective Communication
- Passenger Assistance
- Physical Stamina
- Professionalism
- Complaint Handling
- Phone and Email Etiquette
Timeline
Customer Service Representative
Atlantic Aviation
2023.12 - Current
Passenger Service Agent
Fenix Logistix
2023.01 - 2024.05
Catering Security Coordinator
SCIS Air Security
2020.02 - 2023.11
Dental Assistant Certificate - Dental
CARRINGTON COLLEGE
High School Diploma -
JOHN F. KENNEDY
Similar Profiles
Dejan zimonjicDejan zimonjic
Line Service Technician at Atlantic AviationLine Service Technician at Atlantic Aviation
Maricela SotoMaricela Soto
Customer Service Manager at Atlantic AviationCustomer Service Manager at Atlantic Aviation
Adam RotbaumAdam Rotbaum
Assistant General Manager at Atlantic AviationAssistant General Manager at Atlantic Aviation