KIANNA SONGSONG
Vancouver,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
12.2023 - Current
- Provided customer service to private aviation clients, addressing bespoken travel needs with percussion and care.
- Promptly responded to inquiries and requests from prospective pilot's.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Passenger Service Agent
Fenix Logistix
01.2023 - 05.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Handling multiple tasks such as managing boarding, gate announcement and passenger request.
- Oversaw ticketing, gate and ramp services.
Catering Security Coordinator
SCIS Air Security
02.2020 - 11.2023
- Ensuring the safety and compliance of catering equipment for international, domestic and charter flights.
- Implemented TSA-compliant search and seal procedures, ensuring adherence to safety regulations and standards for all flights.
- Responsible for inspecting all airline equipment and vehicles.
Education
Dental Assistant Certificate - Dental
CARRINGTON COLLEGE
Portland, OR10.2022
High School Diploma -
JOHN F. KENNEDY
Tumon, GU06.2019
Skills
- Customer Service
- Team Collaboration
- Cultural Awareness
- Effective Communication
- Passenger Assistance
- Physical Stamina
- Professionalism
- Complaint Handling
- Phone and Email Etiquette
Timeline
Customer Service Representative
Atlantic Aviation
12.2023 - Current
Passenger Service Agent
Fenix Logistix
01.2023 - 05.2024
Catering Security Coordinator
SCIS Air Security
02.2020 - 11.2023
Dental Assistant Certificate - Dental
CARRINGTON COLLEGE
High School Diploma -
JOHN F. KENNEDY
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