Summary
Overview
Work History
Education
Skills
Timeline
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Kianna Spicer

Dundee,IL

Summary

Assistant Manager at Dunkin' Brands with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I successfully improved sales through strategic merchandising and resolved customer complaints swiftly, fostering a positive work environment and ensuring smooth operations.

Overview

5
5
years of professional experience

Work History

Learning Ambassador

Amazon Warehouse
06.2022 - Current
  • Served as a mentor teacher for new Associates, providing Training and support throughout their first week of Onboarding.
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for Associates.
  • Boosted employee performance and confidence by providing regular constructive feedback and coaching.

Assistant Manager

Dunkin' Brands
03.2020 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

Graduate Certificate -

Larkin High School
Elgin, IL

Skills

  • Customer Support Expertise
  • Money handling
  • Skilled Team Leadership
  • Strategic Decision-Making
  • Staff supervision
  • Decision-making

Timeline

Learning Ambassador

Amazon Warehouse
06.2022 - Current

Assistant Manager

Dunkin' Brands
03.2020 - 06.2022

Graduate Certificate -

Larkin High School

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Kianna Spicer