Kianna Spicer
Dundee,IL
Summary
Assistant Manager at Dunkin' Brands with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I successfully improved sales through strategic merchandising and resolved customer complaints swiftly, fostering a positive work environment and ensuring smooth operations.
Overview
5
5
years of professional experience
Work History
Learning Ambassador
Amazon Warehouse
808 Discovery Dr , West Chicago IL 60185
06.2022 - Current
- Served as a mentor teacher for new Associates, providing Training and support throughout their first week of Onboarding.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for Associates.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
Assistant Manager
Dunkin' Brands
200 E Lake St , Bloomingdale, IL 60108
03.2020 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Graduate Certificate -
Larkin High School
Elgin, ILSkills
- Customer Support Expertise
- Money handling
- Skilled Team Leadership
- Strategic Decision-Making
- Staff supervision
- Decision-making
Timeline
Learning Ambassador
Amazon Warehouse
06.2022 - Current
Assistant Manager
Dunkin' Brands
03.2020 - 06.2022
Graduate Certificate -
Larkin High School