Summary
Overview
Work History
Education
Skills
Timeline
Server

Kianna Stephenson

Newark ,NJ

Summary

Proven server with a strong work ethic and exceptional customer service skills, honed at IHOP and 1776 by David Burke. Excelled in high-pressure environments, significantly enhancing guest experiences through effective team collaboration and critical thinking. Skilled in cash handling and upselling techniques, consistently exceeding sales goals .

Overview

8
8
years of professional experience

Work History

Server

IHOP
09.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

1776 by David Burke
01.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Stand Attendant

Red Bull Arena
02.2017 - 12.2017
  • Enhanced customer satisfaction by providing prompt and efficient service in a busy stadium environment.
  • Operated cash registers accurately, ensuring all financial transactions were handled securely and efficiently.
  • Managed high-pressure situations effectively by remaining calm under pressure and prioritizing tasks accordingly.
  • Exceeded personal sales goals by effectively communicating with customers and offering personalized recommendations based on their preferences.
  • Provided assistance with event setup and breakdown duties as needed for smooth transitions between games or concerts held at the venue.

Education

Weequahic Highschool
Newark, NJ
06.2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Team collaboration
  • Suggestive selling
  • Upselling techniques
  • Critical thinking
  • Positive role model and mentor

Timeline

Server

1776 by David Burke
01.2022 - 01.2023

Server

IHOP
09.2017 - Current

Stand Attendant

Red Bull Arena
02.2017 - 12.2017

Weequahic Highschool

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Kianna Stephenson