Kianna Daniela Soto Ramirez
Kent
Summary
Dynamic professional with expertise in customer service and a proven track record of enhancing guest experiences. Recognized for adaptability and meticulous attention to detail in fast-paced environments. Strong ability to drive team performance and achieve operational goals. Quick learner with a commitment to continuous improvement.
Overview
4
4
years of professional experience
Work History
Waitress
Fausto and Mary's Party Rental
Auburn
07.2021 - 06.2025
- Provided exceptional customer service during events and gatherings.
- Helped run the banquet service and catering.
- Handled guest inquiries and resolved issues efficiently during events.
- Trained new waitstaff on service protocols and customer interaction techniques.
- Assisted in setting up and breaking down event equipment and supplies.
- Managed food and beverage orders efficiently for large groups.
- Maintained cleanliness and organization of dining areas throughout events.
Telemarketer
Environment Control
kent
05.2022 - 09.2024
- Assisted in scheduling appointments for sales representatives efficiently.
- Conducted outreach calls to potential clients promoting cleaning services.
- Explained service offerings and benefits to prospective customers clearly.
- Maintained accurate records of customer interactions and follow-ups.
- Developed relationships with customers to increase sales opportunities.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Generated sales by prospecting leads, cold calling,and negotiating advantageous deals.
Custodian
Environment Control
kent
04.2022 - 06.2023
- Maintained cleanliness of facilities through regular sweeping and mopping.
- Disposed of waste and recyclables according to company guidelines.
- Restocked supplies in restrooms and break areas for employee convenience.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Operated cleaning equipment and chemicals safely and effectively.
Education
High School Diploma -
Kent Meridian High School
Kent, WA06-2023
Some College (No Degree) - Business Administration And Management
Green River Community College
Auburn, Washington, WASkills
- Customer service and support
- Appointment scheduling
- Strong communication skills
- Adaptability
- Computer proficiency
- Bilingual communication
- Attention to detail
- Fast learner
- Problem solving
- Quality assurance
- Teamwork and collaboration
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Affiliations
Pro Bono Translator: Legal Documents for Puente
Accomplishments
Honored with the President's Award for Educational Excellence/Achievement, a recognition of outstanding effort and high academic achievement
Timeline
Telemarketer
Environment Control
05.2022 - 09.2024
Custodian
Environment Control
04.2022 - 06.2023
Waitress
Fausto and Mary's Party Rental
07.2021 - 06.2025
High School Diploma -
Kent Meridian High School
Some College (No Degree) - Business Administration And Management
Green River Community College