Kian Williams
Roselle,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Kids Empire
02.2024 - Current
- Directed daily operations to enhance customer experiences and operational efficiency.
- Implemented staff training programs that improved service delivery standards.
- Fostered team collaboration through regular performance reviews and feedback sessions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed marketing strategies that increased brand awareness and customer engagement.
Expo
Wonder
05.2023 - 02.2024
- Organize tickets and food as the cooks give.
- Make sure the correct food goes out to the guest .
- Stay aware of modifications and allergies for the safety of the guests.
- Maintain cleanliness of my station
- Stock for following shifts.
- Count product to make sure we get the right amount in the following delivery.
Line Cook
True Food Kitchen
02.2022 - 05.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
Service Manager and Apprentice
Chipotle
07.2020 - 02.2022
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Create weekly schedule.
- Oversee shifts and support as needed.
Cashier
Burlington
09.2019 - 07.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Crew Member
Chipotle
10.2015 - 09.2019
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Prep food for shifts as needed.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Union High School
Union, NJ06-2017
Skills
- Maintaining Clean Work Areas
- Appointment Setting
- Coordinate Schedules
- Shift Leader
- Interview Conducting
- Inventory
- Detail Oriented
- Time Management
- Team Worker
- Adaptability
- Leadership and team building
- Operations management
- Problem resolution
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
Timeline
General Manager
Kids Empire
02.2024 - Current
Expo
Wonder
05.2023 - 02.2024
Line Cook
True Food Kitchen
02.2022 - 05.2023
Service Manager and Apprentice
Chipotle
07.2020 - 02.2022
Cashier
Burlington
09.2019 - 07.2020
Crew Member
Chipotle
10.2015 - 09.2019
Union High School