TAWANA CULBRETH
Frisco City,AL
Summary
Dynamic candidate with a proven track record of success in retail operations, customer service, and team management. Adept at maintaining store organization and optimizing customer relations. Possesses excellent communication and interpersonal skills, with a keen eye for detail and the ability to multitask in fast-paced environments. Committed to upholding the highest standards of customer service and safety.
Overview
6
6
years of professional experience
Work History
General Manager
TitleMax
Greenville, AL
04.2024 - 12.2025
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff to enhance team performance and operational effectiveness.
- Implemented policies and procedures to maintain compliance with regulatory standards.
Shift Manager/Key Holder
Arby's
Brewton, Alabama
05.2023 - 04.2024
- Managed all cash register functions including opening and closing registers and balancing drawers.
- Utilized problem solving skills to quickly resolve customer complaints or inquiries.
- Mentored and trained new employees on shift operations, policies, and procedures.
- Developed strong working relationships with co-workers to ensure smooth shift operations.
- Demonstrated excellent communication skills in order to effectively lead a diverse team of associates.
- Exercised sound judgement when making decisions in high pressure situations.
Shift Manager
McDonald's
Brewton, Alabama
07.2022 - 05.2023
- Open store and system
- Managed all cash register functions including opening and closing registers and balancing drawers.
- Utilized problem solving skills to quickly resolve customer complaints or inquiries.
- Mentored and trained new employees on shift operations, policies, and procedures.
- Developed strong working relationships with co-workers to ensure smooth shift operations.
- Demonstrated excellent communication skills in order to effectively lead a diverse team of associates.
- Exercised sound judgement when making decisions in high pressure situations.
Assistant Manager
B&G Storage
Brewton, Alabama
02.2020 - 07.2022
- Serving as the primary point of contact for all facility-related issues, concerns, and requests.
- Assisting in the development and implementation of short- and long-term plans to maintain, improve, and expand facilities.
- Conducting regular inspections of facilities and equipment to identify maintenance needs and safety hazards.
- Monitoring work areas and examining systems to ensure safe conditions or to detect violations of procedures or safety rules.
- Requisitioning materials and supplies, such as equipment and replacement parts.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Oversaw daily financial transactions and managed cash flow to support profitability.
Education
OAD - Business Administration
Jefferson Davis Commuinty College
Skills
- Microsoft Word
- Multitasking Strengths
- Team Leadership
- Billing and Payment Processing
- Time Management
- Good Communication Skills
- Computer Literacy
- Administrative Duties
- Work Prioritization
- Maintaining Clean Work Areas
Awards
Perseverance
Timeline
General Manager
TitleMax
04.2024 - 12.2025
Shift Manager/Key Holder
Arby's
05.2023 - 04.2024
Shift Manager
McDonald's
07.2022 - 05.2023
Assistant Manager
B&G Storage
02.2020 - 07.2022
OAD - Business Administration
Jefferson Davis Commuinty College