Kiara Aguila
Land O Lakes
Summary
Organized and detail-oriented Business Assistant with a background in dental assisting, transitioning into customer care management. Skilled in patient relations, scheduling, and administrative support, with a strong ability to handle customer inquiries, resolve issues, and ensure a seamless client experience. Adept at managing office operations, coordinating with teams, and implementing efficient processes to enhance service quality. Proficient in Microsoft Office and practice management software, with a passion for delivering exceptional customer care. Eager to apply strong communication and problem-solving skills in a leadership role to drive customer satisfaction and team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Assistant
Heartland Dental
Odessa
11.2024 - 06.2025
- Oversee administrative operations, including appointment scheduling, billing, and patient account management
- Coordinate patient communications and ensure smooth transitions in treatment planning
- Manage office inventory and vendor relations, ensuring seamless daily operations
- Utilize Dentrix and other digital tools to maintain organized and accurate patient records
- Provide exceptional customer service to patients, addressing inquiries and resolving issues promptly
Dental Assistant
Heartland Dental
Odessa
05.2022 - 10.2024
- Delivered exceptional patient care and education throughout dental treatments
- Managed patient scheduling and records using Dentrix, ensuring smooth operations
- Supported safety protocols and infection control measures aligned with OSHA & CDC guidelines
- Assisted with Invisalign fittings and took diagnostic x-rays for comprehensive treatment planning
Post Closer
Suncoast Credit Union
02.2023 - 05.2023
- Reviewed and finalized loan documents to ensure accuracy and compliance.
- Coordinated with loan officers, title companies, and borrowers for smooth closings.
- Ensured adherence to federal, state, and investor regulations.
- Maintained detailed records and processed post-closing documentation.
- Utilized Microsoft Office and loan processing systems efficiently.
- Suncoast Credit Union Administration
Teller Supervisor
First Community Credit Union
Beloit
10.2016 - 05.2019
- Supervised a team of tellers, ensuring operational efficiency and compliance
- Strengthened customer relationships, leading to increased service adoption
Education
Certification in Dental Assisting -
Concorde Career Institute
Tampa, FLHigh School Diploma -
Beloit Memorial High School
Beloit, WISkills
- CPR
- Data Entry
- Microsoft Office
- Problem solving
- OSHA
- Record keeping
- Relationship management
- Administrative support
- Customer service
- Patient account management
- Attention to detail
- Time management
Websites
Certification
- CPR certification
- First aid certification
- HIPAA certification
- Expanded Functions Dental Assistant
Hobbies and Interests
- Cooking
- Nature
- Gardening
- Dogs
Languages
English, Native
Timeline
Business Assistant
Heartland Dental
11.2024 - 06.2025
Post Closer
Suncoast Credit Union
02.2023 - 05.2023
Dental Assistant
Heartland Dental
05.2022 - 10.2024
Teller Supervisor
First Community Credit Union
10.2016 - 05.2019
Certification in Dental Assisting -
Concorde Career Institute
High School Diploma -
Beloit Memorial High School