Kiara Anderson
Las Vegas,NV
Summary
Meticulous employee with background in the hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Proficient in assisting guest. Creative floor leader.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
C3 Customer Contact Channels
2019.09 - 2020.11
- Enrolled customers into different insurance plans
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept accurate and current customer account data with manual form processing and digital information updates
- Provided a superior customer experience in order to build a loyal customer base.
Warehouse Associate
Amazon LAS1
2020.12 - 2022.01
- Double-checked the quantity and description of the materials received by comparing them to the packing list
- Used handheld scanners and physical logs to keep track of item movements
- Organized pallets of boxes for easy transport between the customer's location and the storage facility
- Immediately informed the purchasing team of any missing or damaged items when unloading and receiving.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Hostess
Bahama Breeze
2020.03 - 2021.05
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Liberty High School
Henderson, NV05.2018
Skills
- Business Development Understanding
- Loading and Unloading
- Material Handling
- Order Picking and Processing
- To-Go Order Preparation
- High-Volume Dining
- Customer Relations
Timeline
Warehouse Associate
Amazon LAS1
2020.12 - 2022.01
Hostess
Bahama Breeze
2020.03 - 2021.05
Customer Service Representative
C3 Customer Contact Channels
2019.09 - 2020.11
High School Diploma -
Liberty High School
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