Kiara Anderson
Las Vegas,NV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Experienced fine dining server background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Express, AMEX
Las Vegas, NV
08.2021 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Warehouse Worker/Delivery Driver
Warehouse Workers United
Las Vegas, NV
01.2022 - 01.2024
- Updated inventory and production information using warehouse management systems and scanner guns.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Used pallet jacks to move items to and from warehouse locations.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Reviewed delivery documents and orders and reported errors to supervisor.
Server
Ocean Prime Seafoods
Beverly Hills, CA
01.2018 - 08.2021
- Took orders for food and beverages in a professional manner.
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Followed up with guests after meals to ensure satisfaction with overall experience.
Education
Associate of Science - Sports Medicine
Mount San Antonio College
Walnut, CA08-2021
Skills
- Inbound and Outbound Calling
- Data Collection
- Account Updating
- Data Entry
- Paperwork Processing
- Information Security
- Product Knowledge
- Complaint Resolution
- Conflict Mediation
- Client Relations
- Materials Transport
Timeline
Warehouse Worker/Delivery Driver
Warehouse Workers United
01.2022 - 01.2024
Customer Service Representative
American Express, AMEX
08.2021 - Current
Server
Ocean Prime Seafoods
01.2018 - 08.2021
Associate of Science - Sports Medicine
Mount San Antonio College
Similar Profiles
Louvelle SaboloLouvelle Sabolo
Travel Consultant at Cloud5 American Express, AMEXTravel Consultant at Cloud5 American Express, AMEX
Vance MillsVance Mills
Software Engineer at American Express, AMEXSoftware Engineer at American Express, AMEX
Vamsi TadikamallaVamsi Tadikamalla
Senior Engineer at American Express, AMEXSenior Engineer at American Express, AMEX
Taarron GlosterTaarron Gloster
Monetary Operations at American Express, AMEXMonetary Operations at American Express, AMEX
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora