Isaiah Samuel
Corona,CA
Summary
Skilled Sales Assistant bringing 7 years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow Auto sales through application of 7 Skilled Sales Assistant bringing 7 years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow any sales through application of lead generation and consistency. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Auto sales to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
3
3
years of professional experience
Work History
Sales Representative
Ontario Hyundai
Ontario, CA
09.2021 - 02.2023
- Identified customer needs by asking questions and advising on best solutions.
- Reduced process lags by training employees on best practices and protocols.
- Posed as models for advertising, artistic creation and display of goods.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Contacted new and existing customers to outline benefits of products.
- Greeted and assisted customers to foster positive experiences.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Produced sales documents, finalized deals and filed records.
- Presented products and services to prospective and existing customers to meet client needs.
- Used CRM database to track referral and appointment data.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Home Mortgage Customer Service Representative
U.S. Bank
Irvine, CA
03.2020 - 09.2021
- Updated CRM system with order specifics and customer details, preferences and billing information.
- Excelled in exceeding daily credit card application goals.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Arlington High School
Riverside, CA06.2014
Skills
- Territory Sales
- On-Site Product Demonstrations
- Product Management and Pricing
- Relationship Selling
- Sales Closing
- Post-Sales Support
- Product and Service Knowledge
- Inside and Outside Sales
- Customer Retention Abilities
- Lead Generation
- Negotiation Tactics
- Client Account Management
- Customer Needs Assessment
- Sales Forecasting
- Product Merchandising
- Territory Growth
- Market Research and Analysis
- Effective Customer Upselling
- Processing Payments
- Active Listening
Timeline
Sales Representative
Ontario Hyundai
09.2021 - 02.2023
Home Mortgage Customer Service Representative
U.S. Bank
03.2020 - 09.2021
Arlington High School