Kiara Caceres
Miami,FL
Summary
Experienced bi-lingual sales manager with a steady history of exceeding Company expectations. An enthusiastic self-starter with proven leadership skills to foster problem solving and team collaboration in various settings. I pride myself in the ability to adapt quickly to all situations and communicate efficiently to ensure desired outcomes.
Overview
4
4
years of professional experience
Work History
Store Manager
American Eagle Outfitters/Aerie
10.2022 - Current
- Lead flagship location through business insights and elevated displays which led to 8% comp to previous year
- Increased store credit and loyalty by 75% through coaching and positive reinforcement
- Created succession bench for district and promoted two managers as well as associates to supervisor level
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Exceeded company sales goals and KPI's leading to being in top 10% of company (Golden Diamond)
- Hosted multiple jet visits for corporate office and gave feedback based on Miami customer base
Store Manager
Victoria’s Secret
12.2020 - 10.2022
- Hire and develop high performing team through strong development plans and quarterly performance reviews
- Oversee group of managers and create succession plan for future development
- Monitored payroll by staying with 1% of goal to meet business needs
- Created impactful and long lasting relationships with customers through exceptional customer service
- Be resilient and use problem solving skills to lead change and handle all problems that may arise
- Selected to go to home office to lead loyalty program changes
Lingerie Manager
Victoria's Secret
11.2019 - 12.2020
- Owned and led appearance of Victoria's Secret brand and created elevated displays based on sales report and trends to maximize sales
- Steadily drove sales and increased category by 10% from previous year by coaching associates to use tools and consistently assuring associates were up to date on company learnings and used resources available to them
- Facilitated onboarding for both managers and associates to ensure proper training and product knowledge
- Created succession plans for bra experts and built rapport with associates to maximize their development
- Generated job postings and recruited talent to meet store needs
- Managed payroll to ensure consistent payroll variance
Education
B.S -
Purdue University
West Lafayette, IN12.2015
Skills
- Employee Motivation
- Inventory Management
- Maximizing Profitability
- Staff Training
- Bilingual (English and Spanish)
- Sales Expertise
- Customer Relations
- Workforce management
- Merchandising
- Leadership
- Store Merchandising
- Team Development
Timeline
Store Manager
American Eagle Outfitters/Aerie
10.2022 - Current
Store Manager
Victoria’s Secret
12.2020 - 10.2022
Lingerie Manager
Victoria's Secret
11.2019 - 12.2020
B.S -
Purdue University
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