Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Cain

Florence,SC

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

3
3
years of professional experience

Work History

Patient Advocate

Cognizant
Florence, SC
02.2024 - Current
  • Developed action plans to help clients manage their finances more effectively.
  • Facilitated communication between providers, patients, and family members.
  • Assisted with the completion of insurance paperwork for patient coverage.

Customer Service Representative

Prime Therapeutics LLC
Florence, SC
09.2022 - 08.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
  • Conducted quality assurance reviews of medication orders for accuracy.
  • Greeted customers, answered questions and provided assistance with product selection.

Dispatcher

Fed Ex Ground
Florence, SC
07.2021 - 07.2023
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.
  • Verified driver credentials prior to assigning them a route or task.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Education

Associate of Science -

Ultimate Medical Academy
Clearwater, FL
01-2023

Skills

  • Healthcare navigation
  • Hospital patient screening
  • Medicaid
  • Database coordination
  • Proficient in [software]
  • Relationship building
  • Computer savvy
  • Care improvement
  • Strong communication

Timeline

Patient Advocate

Cognizant
02.2024 - Current

Customer Service Representative

Prime Therapeutics LLC
09.2022 - 08.2023

Dispatcher

Fed Ex Ground
07.2021 - 07.2023

Associate of Science -

Ultimate Medical Academy

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Kiara Cain