Kiara Carlson
Ogden
Summary
Highly skilled and dedicated Customer Service security professional with a track record of delivering exceptional support and ensuring the safety and satisfaction of clients. Strong problem-solving and communication abilities with extensive experience in risk management and conflict resolution.
Overview
11
11
years of professional experience
Work History
Driver
Trailblazer Amazon DSP
10.2024 - Current
- Operated various vehicles safely and efficiently for timely deliveries.
- Maintained accurate logs of mileage, fuel consumption, and delivery schedules.
- Inspected vehicles regularly to ensure safety compliance and proper functioning.
- Coordinated with dispatch to optimize routes and enhance delivery efficiency.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Implemented best practices for vehicle maintenance to minimize downtime.
- Monitored traffic patterns and adjusted routes proactively to avoid delays.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Delivery Driver
UberEats
09.2021 - 10.2024
- Extensive experience delivering packages and documents in a timely and efficient manner.
- Proven track record of maintaining a high level of customer satisfaction through accurate and prompt deliveries.
- Skilled in navigating various routes and using GPS systems to ensure on-time deliveries.
- Strong attention to detail and organizational skills to accurately process and handle deliveries.
- Demonstrated expertise in navigating various routes to meet tight delivery deadlines.
- Maintained a flawless driving record and prioritized customer satisfaction through exceptional communication skills.
- Utilized a detailed knowledge of local traffic patterns and efficient delivery strategies to streamline operations.
- Regularly adapted to changing delivery schedules and handled high-volume orders with accuracy and efficiency.
Assistant Office Manager
Craftsman Upholstery
04.2021 - 09.2021
- Assisted office manager in coordinating daily operations and managing administrative tasks efficiently.
- Maintained office supplies inventory, ordered new supplies, and ensured smooth functioning of office equipment.
- Managed scheduling and travel arrangements for senior executives, ensuring timely and cost-effective arrangements.
- Assisted in preparing financial reports, managing budgets, and analyzing data for decision-making purposes.
Stow/Heavy Machine Operator
Amazon Warehouse
04.2020 - 04.2021
- Extensive experience operating heavy machinery such as forklifts and cranes in a fast-paced warehouse environment.
- Proficient in stowing and organizing products according to inventory management systems and safety procedures.
- Demonstrated ability to collaborate with team members to meet production goals efficiently and accurately.
- Proven track record of adhering to strict quality control standards while ensuring timely shipment of goods.
- Managed inventory and efficiently stowed items in designated warehouse spaces.
- Utilized problem-solving skills to troubleshoot and resolve issues with machinery or logistical challenges.
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
Maid
American Maid Services
03.2015 - 02.2020
- Skilled in handling various cleaning equipment, chemicals, and supplies.
- Excellent attention to detail and ability to follow specific instructions to meet client expectations.
- Maintained a professional and courteous attitude when interacting with clients and colleagues.
- Efficiently performed cleaning duties, completing tasks on time and to a high standard.
- Demonstrated excellent attention to detail in maintaining a clean and organized environment.
- Effectively communicated with clients to ensure their specific cleaning needs were met.
Education
Business
Utah Valley University
Orem, UT10.2027
Skills
Customer-focused professional with strong communication and problem-solving skills, adept at managing multiple tasks and ensuring timely delivery Proven ability to build strong client relationships and maintain a flawless driving record Seeking to leverage skills in customer service and logistics in a new role to support team growth and efficiency
LANGUAGES
English | Native
Timeline
Driver
Trailblazer Amazon DSP
10.2024 - Current
Delivery Driver
UberEats
09.2021 - 10.2024
Assistant Office Manager
Craftsman Upholstery
04.2021 - 09.2021
Stow/Heavy Machine Operator
Amazon Warehouse
04.2020 - 04.2021
Maid
American Maid Services
03.2015 - 02.2020
Business
Utah Valley University