Kiara Castillo
Apollo Beach,FL
Summary
Upbeat Welcome Center Representative experienced in directing guests, managing supplies and maintaining work areas. Strengths include appointment setting, recordkeeping and customer service. Solid conflict resolution, multitasking, and communication skills gained over extensive history in related roles. Skilled at customer service, data entry, and clerical support. Proficient in operations needs and typical guest requirements. Well-versed in providing guests with exceptional assistance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Welcome Center Representative
Tampa Metropolitan Area YMCA
Riverview , Florida
03.2024 - Current
- Welcomed visitors and provided information about YMCA programs and services.
- Assisted members with registration and membership inquiries effectively.
- Coordinated facility tours to showcase amenities and activities available.
- Managed multi-line phone system to address inquiries promptly.
- Maintained cleanliness and organization of the Welcome Center area.
- Resolved customer complaints in a professional and courteous manner.
- Answered incoming calls, directed inquiries to appropriate personnel, and addressed customer concerns.
- Monitored incoming emails and responded accordingly with accurate information.
- Assisted in developing marketing campaigns aimed at increasing traffic in the welcome center.
Team Member
Grain and Berry
Riverview, Florida
03.2021 - 08.2025
- Prepared fresh ingredients for smoothies and bowls following standard recipes.
- Assisted customers with menu selections and answered product-related questions.
- Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
- Operated kitchen equipment safely while preparing food items for service.
- Engaged with customers to create a positive experience during their visits.
- Operated cash registers to process payments from customers.
Childcare Worker
Tampa Metropolitan Area YMCA
Riverview, Florida
08.2023 - 08.2024
- Supervised children during recreational activities and educational programs.
- Communicated effectively with parents regarding child progress and behavior.
- Demonstrated patience and understanding when working with young children.
Education
Bachelor of Arts - Political Science
University of South Florida
Tampa, FL12-2025
Associate of Arts - Political Science
Hillsborough Community College
Tampa, FL12-2023
Skills
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
- Marketing strategies
- Telephone answering
- Telephone etiquette
- Public speaking
- Critical thinking
- Task prioritization
- Sales aptitude
- Sales meetings
Certification
- CPR
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Welcome Center Representative
Tampa Metropolitan Area YMCA
03.2024 - Current
Childcare Worker
Tampa Metropolitan Area YMCA
08.2023 - 08.2024
Team Member
Grain and Berry
03.2021 - 08.2025
Bachelor of Arts - Political Science
University of South Florida
Associate of Arts - Political Science
Hillsborough Community College