Receptionist
Genesis Medical Center
Quakertown, PA
12.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained accurate patient records, adhering to confidentiality protocols and data entry standards.
- Assisted patients with inquiries, providing information about services and facilities offered.
- Coordinated with medical staff to streamline patient flow and improve service delivery.
- Implemented office procedures that enhanced communication between reception and clinical teams.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.